- Location
- Amstelveen, Netherlands · Home Worker - Netherlands
- Type
- Full-time
- Seniority
- Manager
- Experience
- 5+ years
- Source
- Workday
Description
Vacancy: T‑Shaped Service Manager – MSIG Europe SE
(Service Onboarding • Service Design • ITSM Leadership)
About the Role
MSIG Europe SE is looking for a T‑shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross‑process collaboration.
Key Responsibilities
- Lead service onboarding and ensure full operational readiness.
- Design new or improved IT services (service design).
- Drive Incident, Major Incident, and Problem Management.
- Act as backup for other process managers (Change, Release, Knowledge, etc.).
- Manage vendor and stakeholder relationships.
- Continuously improve service quality and ITSM processes.
What You Bring
- 5+ years of experience in Incident, Major Incident, and Problem Management.
- Proven experience in service onboarding and service design.
- Strong knowledge of ITIL v4.
- Experience with ITSM tools (Freshservice, ServiceNow, Jira).
- Strong communication, analytical, and leadership skills.
What We Offer
- A role with significant impact on IT service quality.
- An international environment within a leading insurance organization.
- Professional and motivated colleagues.
- Room for growth, innovation, and continuous improvement.
Skills
JiraServiceNowITIL