Job Description

Purpose of the role

The purpose of a Product Owner is to maximize the value of the product by defining a clear product vision (are they setting the vision or would this align to ), managing authoring, refining and prioritizing the Product Backlog balancing trade-offs across desirability, viability and feasibility – making sure the right thing is being ‘built’, and prioritising work based on business goals. They act as the primary liaison between stakeholders and delivery teams, ensuring the product meets user/customer needs and delivers optimal value. Product Owners are responsible for developing a roadmap and driving execution of their product area/sub-journey, applying continuous improvement principles and techniques.

Accountabilities

• Ensure Product Alignment with Business Goals: Ensure that the product & its features are aligned with broader objectives, driving value and contributing to the organization’s overall strategy. Utilisation of market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements.

• Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story.

• Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully. 

• Agile Events: Participate in key Agile events such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to keep the team aligned and focused on delivering the product backlog. 

• Managing the Product Backlog: Responsible for creating, maintaining, and prioritising the product backlog, ensuring the highest value features are delivered first, based on business needs, customer requirements and organisational impacts, balancing risk migration and future proofing against the product strategy. 

• Act as the Voice of the Customer: Continuously gather feedback from customers and end-users to understand their pain points and ensure that the product meets their needs and improves their overall experience. 

• Acceptance Criteria Definition & Management: Review and accept or reject work completed by the development team during sprints, ensuring that all delivered features meet the agreed-upon acceptance criteria and deliver business value. 

• Collaborate with Stakeholders:  Work closely with stakeholders (e.g., customers, business leaders, and marketing teams) to gather requirements, define product goals, and ensure that the product vision aligns with business objectives. 

• Monitor Product Performance and Iterate: Regularly assess product performance using KPIs and customer feedback, adjusting the product backlog and roadmap to improve functionality and meet evolving customer needs. Manage on-going readiness and 'run' activities of live products including monitoring, governance and approvals. 

• Risk and Control:  Managing risk, including identification of potential risks, development of strategies to resolve or mitigate and escalate as necessary those risks, and alignment between the product management and control functions.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.

• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes

• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.

• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.

• Take ownership for managing risk and strengthening controls in relation to the work done.

• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.

• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.

• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as Product Owner Support to help bring digital products and client journeys to life across Wealth Management. In this role, you'll work closely with Product Owners and cross-functional teams to turn priorities into clear actions, support delivery planning and help teams move efficiently from concept to implementation. You'll contribute to the development of digital capabilities that improve client experiences, using client insight, data and emerging technologies, including AI, to help inform business analysis and delivery decisions. You'll help teams stay aligned on priorities, dependencies and progress while supporting the development of digital products that create value for clients and colleagues. This is an opportunity to work in a collaborative environment where curiosity, attention to detail and a focus on outcomes are highly valued.

To be successful as a Product Owner Support, you should have experience with:

• Product ownership, business analysis using data science and AI, digital delivery, agile delivery or transformation-related roles.
• Supporting digital product development through backlog refinement, requirements gathering, user stories, acceptance criteria and delivery planning.
• Working within cross-functional environments and collaborating with colleagues across business, technology and other supporting functions.
• Coordinating priorities, dependencies, risks and stakeholder communications while balancing multiple activities.
• Turning ambiguity into clear actions, plans and deliverables, while supporting governance, reporting and delivery activities.

Some other highly valued skills may include:

• Experience in wealth management, investing, user experience (UX), customer experience (CX) and digital business building.
• Understanding of user experience and customer experience principles, with an interest in improving client journeys through data-informed decision making.
• Confidence preparing high-quality updates, presentations and governance materials.
• Ability to work with pace, structure and attention to detail while helping teams stay aligned on priorities.
• Curiosity about digital innovation, artificial intelligence, emerging technologies and new ways to enhance client and business outcomes.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London, Knutsford, Northampton or Glasgow.