Receptionist

Department: Finance
Reports To: Utility Billing Supervisor
FLSA Status: Non-Exempt
Classification: A13 PT
Location: City Hall
 

SUMMARY

The Receptionist serves as the first point of contact for visitors and callers to City Hall, providing excellent customer service, accurate information, and administrative support to various city departments. This position represents the City professionally and courteously, ensuring smooth communication between the public, staff, and officials. May assist with utility collections as needed.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

The statements below describe the general nature and level of work the individual(s) assigned to this position perform. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. The position description is subject to change by the City as the needs and requirements change.

• Greet and assist visitors to City Hall in a friendly and professional manner.
• Answer the multi-line phone system; direct incoming telephone calls to the appropriate departments or staff members.
• Provide general information regarding city services, programs, and events.
• Maintain a clean and welcoming reception area.
• Handle confidential information with discretion and follow city policies.
• May assist with water bill collections and billing
• Excellent time management skills
• Proficient use of Microsoft Office
• May process water bills through payment collection and account adjustments, approving and accurately processing payments through various methods.
• Ensure compliance with city policies and utility regulations.
• Perform other related duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

The preferred way to obtain the minimum knowledge, skills, and abilities required to perform the essential duties and responsibilities of this position is listed below. The city reserves the right to allow substitutions if a candidate or incumbent exceeds requirements in one area but may be deficient in another.

• High school diploma or GED required
• 1 year of receptionist, office assistant, or clerical role
• Must have knowledge of basic math
• Professional appearance and demeanor required
• Strong verbal and written communication skills
• Ability to work independently or as a team
• Spanish-speaking a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodation may be provided to enable individuals to perform these essential functions.

Frequent

• Sitting, standing, walking, talking, hearing/listening
• Repetitive motion using digits and hands, keyboarding, using a calculator, and other office tools
• Communicating information and ideas to others helps them understand. Must be able to share accurate information face-to-face and over the telephone
• Twisting and reaching
• Must have visual acuity for close vision, distance vision, peripheral vision, and depth perception

Occasional

• Lifting to 10 lbs. from floor to waist
• Overhead reaching
• Pushing
• Pulling
• Bending
• Stooping and crouching

WORK ENVIRONMENT

The work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals to perform essential functions.

This position is typically located in an office setting. The noise level in the work environment is usually quiet to moderate.

 

The City of Angleton is an Equal Opportunity Employer.