Risk Management Coordinator

The City of Upland is seeking a highly organized, proactive, and collaborative professional to serve as our Risk Management Coordinator. This is an exciting opportunity for someone with a keen eye for identifying risk and a desire to grow their knowledge of public sector risk management.

This is a dynamic, hands-on position where no two days are alike. Responsibilities may include investigating claims in the field, attending mediations, depositions, Small Claims Court, or City Council Closed Sessions, analyzing claims trends, coordinating training, and working with employees, supervisors, attorneys, and third-party administrators to proactively reduce risk.

The ideal candidate is an organized relationship builder with experience in risk management, claims administration, contract review, and workplace safety. The successful candidate will be adaptable, detail-oriented, exercise sound judgment, and enjoy working in a fast-paced environment where their work has a direct impact on protecting the City and the community it serves.

• EDUCATION INCENTIVE: Additional compensation over an employee’s base salary for a job-related degree above the minimum requirements required of an employee’s position. 
• HOLIDAY: City Hall and most city departments will be permanently closed from Christmas Day through New Year’s Day 

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  

• Receives and processes liability claims and incident reports; collects and analyzes appropriate documentation; submits documentation to third party administrator.
• Acts as a liaison with insurance companies, brokers, risk and insurance management associations and other entities concerning Agency general liability matters.
• Reviews and analyzes contractual documents and determine appropriate insurance coverage required.
• Issues Certificate of Insurance and maintains logs for departments; contacts insurance administrators as necessary.
• Identifies potential risk exposure; advises administration of unusual trends or problems and recommends appropriate corrective action. Develop statistical information and reports and analyze the city’s loss prevention efforts.
• Makes recommendations for the development and revision of risk management documents, procedures, and forms; assists in the development of policies, regulations, and procedures. 
• Research, plan, and organize training programs; outline annual training calendar; assist in implementation of training projects; negotiate fees with training facilitators; and assist in conducting training programs as required.
• Track, solicit bids for renewals, and monitor all City liability insurance policies. Assist with annual policy renewals including excess liability and property. 
• Develop funding proposals, policy alternatives and strategies, including proposals for programs and projects to reduce or eliminate risks.
• Verify that insurance and bonding requirements are met on all City contracts; monitor for ongoing compliance with City requirements.
• Works closely with employees to maintain continual safety awareness and compliance with policies and procedures and with management to ensure support of the safety program. Recommends the purchase of safety and training materials. Conducts special and periodic safety inspections of facilities and operations; initiates corrective action to ensure safety working conditions.
• Provides workplace safety and health information to departments. 
• Performs ergonomic evaluations of employee workstations and makes recommendations.
• Conducts research related to occupational health and safety.
• Develops, composes, types, edits, and proofreads a variety of complex documents, including forms, memos, administrative, statistical, financial, and staff reports, and correspondence; inputs and retrieves data and text using a computer terminal; checks draft documents for punctuation, spelling, and grammar; makes or suggests corrections to drafts.
• Performs a variety of special projects.
• Performs other duties as assigned.

Knowledge of: 

• Principles and practices of the risk management function, including theft and accident report processing, liability claims processing, workers’ compensation, safety training, and hazardous materials inventory and record keeping processes. 
• Methods, techniques, and practices of data collection, business letter writing, and report preparation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work, including word processing, database, and spreadsheet software.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and staff. 

Ability to: 

• Perform responsible risk management support work with accuracy, speed, and minimal direction.
• Provide varied and responsible office administrative work requiring the use of tact and discretion.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local laws, rules, regulations, policies, procedures, and practices of risk management administration.
• Review documents for completeness and accuracy.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Compose correspondence and reports independently or from brief instructions.
• Make accurate arithmetic and statistical computations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Understand and follow oral and written instructions.
• Organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Understand scope of authority in making independent decisions.
• Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.  

Must possess the ability to work in a standard office as well as a field environment. Ability to travel to different sites and locations mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

WORK ENVIRONMENT:

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

• A competitive review of applicants' experience and qualifications will be conducted. Based on that evaluation, a limited number of applicants whose qualifications best meet the current needs of the City of Upland will be invited to participate in the next step of the examination process. The examination will include a qualifications appraisal interview. Qualified candidates will be provided with more details prior to scheduling. 

• All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by law