CUSTOMER SERVICE REPRESENTATIVE I/II (SR-10/SR-11) [multiple vacancies]

The City and County of Honolulu is seeking motivated and customer-oriented individuals to fill multiple Customer Service Representative roles at various levels in the following departments:

Customer Service Representative I (SR-10) vacancies:

• Five (5) vacancies with the Department of Customer Services (CSD), Satellite City Hall Division
  • Work schedule is Monday - Friday from 7:45 a.m. until 4:30 p.m.
  • May float to various satellite city halls as needed.

Customer Service Representative II (SR-11) vacancy:

• One (1) vacancy with the Department of Environmental Services (ENV), Office of Administrative Support Division

Other departments may also use this job posting to fill similar positions as openings become available.

What You Will Do
Your duties and responsibilities may include, but are not limited to:

• Assisting customers by answering questions, resolving concerns, and providing information on accounts, services, and charges.
• Reviewing and processing customer accounts by updating records and applying policies, procedures, and billing requirements.
• Analyzing account information to determine appropriate charges, adjustments, refunds, or service changes.
• Maintaining accurate records by entering, verifying, and updating customer and financial information in computerized systems.
• Coordinating service requests by processing applications, contracts, investigations, and other account-related transactions.
• Preparing reports and documentation by compiling data, monitoring account activity, and supporting accurate recordkeeping.
• Perform other related duties as required.

***Customer Service Representative I (SR-10): $3,471 per month***
***Customer Service Representative II (SR-11): $3,606 per month***


Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the “Benefits” tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.

HIRING PROCESS: Interviews for the Department of Customer Services will be held on September 1, 2026. Interviews for the Department of Environmental Services will be held on August 26, 2026. A conditional job offer will be made after all interviews have concluded.  Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery, please make sure you:     
     - use a valid e-mail account;     
     - verify your e-mail address is entered correctly on your GovernmentJobs account;     
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment. 
 
EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.
 
EXPERIENCE REQUIREMENT:
For Level I:

• One (1) year of clerical experience, which shall have included some customer service or public contact experience.

For Level II: 

• Two (2) years of clerical experience, 
• One (1) of which must have involved public contact work which required providing information, answering questions and inquiries, and explaining policies, rules and regulations in person or by telephone.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

Must be able to:

• Understand laws, ordinances, policies, procedures, rules, regulations, and terminology related to applicable City programs and services.
• Deal tactfully and effectively with customers.
• Listen to and interpret customer needs while demonstrating courtesy and patience.
• Appraise situations, make appropriate decisions, and resolve disputes as needed.
• Work cooperatively with other employees, departments, agencies, and public or private organizations.
• Input and retrieve data from computerized systems.
• Handle and account for money and other financial transactions accurately.
• Compare names and numbers quickly and accurately.
• Perform basic arithmetic calculations.

If you qualify for the position, your name will be eligible for consideration for the current vacancy/vacancies and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.