Building Operations, Facilities Services

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Job Summary

The Soft Services Executive is responsible for managing the day-to-day soft facilities operations across the Agilent Technologies Singapore site, including offices, GMP and non-GMP production areas, laboratories, warehouses, cleanrooms, and common facilities. The role ensures a safe, clean, compliant, and efficient workplace by coordinating service vendors, conducting routine inspections, and maintaining high standards of housekeeping and workplace services while supporting operational excellence and customer satisfaction.

Key Responsibilities

• Manage and supervise vendors for cleaning, pantry, pest control, landscaping, fish pond maintenance, waste management, office supplies, sanitary services, indoor plants, event management and other workplace services.
• Conduct routine inspections of offices, production areas, laboratories, cleanrooms, warehouses, toilets, staircases, pantries, external areas, and all common areas to ensure housekeeping, GMP/non-GMP compliance, safety, and cleanliness standards are maintained.
• Oversee cleaning quality, periodic deep cleaning, waste segregation, pest control activities, pantry operations, and workplace hygiene.
• Monitor vendor performance, service quality, KPIs, and ensure compliance with site SOPs, EHS, GMP, ISO, and regulatory requirements.
• Coordinate facility-related requests, office moves, workspace planning, workplace setup, and support day-to-day business operations.
• Manage soft services budgets, monitor operational expenditures, verify vendor invoices, process monthly invoicing, track purchase orders, and ensure timely submission of financial documentation in accordance with company procedures.
• Maintain inventory of pantry consumables, cleaning chemicals, janitorial equipment, office supplies, PPE, and other facility-related assets, ensuring adequate stock levels through timely procurement and replenishment.
• Maintain inspection records, service reports, audit documentation, inventory records, and support internal, client, GMP, EHS, and ISO audits.
• Liaise with clients, internal stakeholders, procurement, finance, and service providers to resolve facility issues promptly and maintain a high level of customer satisfaction.
• Support emergency response activities, facility shutdowns, business continuity activities, sustainability initiatives, and continuous improvement programs.
• Ensure timely reporting and follow-up of defects, corrective actions, work orders, and service requests through the CAFM/CMMS system.
• Perform any other duties and responsibilities as assigned by the Facilities Manager or Management from time to time.

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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