Service Director

Overview

Boys & Girls Clubs Location:

Journey Church West Branch - Address: 550974 US-1, Hilliard, FL 32097

 

TITLE:                                  Service Director – Level (1)

PERFORMANCE

PROFILE SOURCE:           Management Professional

DEPARTMENT:                  Operations

REPORTS TO:                   Vice President Operations or Area Director

þ         Exempt                                    ¨         Non-Exempt

 

PRIMARY FUNCTION:

Directs/manages overall daily operations of the designated Clubhouse with the primary concern for programs and service delivery, supervision and training of staff, facilities management, community relations and membership administration.  Level (2) branch has a budget of $100,000 to $199,999, with an average daily attendance of 45 to 99 and closes before 9:00 PM.

Responsibilities

KEY ROLES (Essential Job Responsibilities):          

Leadership

1. Establish Unit or Branch programs, activities and services that prepare youth for success and that create a club environment that facilitates achievement of Youth Development Outcomes.

2. Ensure a healthy and safe environment, ensuring facilities, equipment and supplies are maintained.

Strategic Planning

1. Plan, develop, implement and evaluate Unit or Branch overall programs, services and activities to ensure they meet stated objectives and member needs and interests.  Compile regular reports reflecting all activities, attendance and participation. 

Resource Management

1. Manage Unit or Branch financial resources assisting in the development of annual budgets.  Control expenditures against budget.

2. Ensure administrative and operational systems are in place to maintain the operation of the physical properties and equipment of the Club, including use of facilities by outside groups.  Ensure compliance with organization policies.

3. Recruit, manage and provide career development opportunities in collaboration with Human Resources Department for branch staff and volunteers. Conduct regular staff meetings.

Partnership Development

1. Develop partnerships with parents, community leaders and organizations.

Marketing and Public Relations

1. Develop and maintain public relations to increase the visibility of programs, services and activities within the Club and the community in conjunction with Marketing/Development plan for the organization.

 

ADDITIONAL RESPONSIBILITIES:

1.   Purchase or approve purchase of supplies and equipment.

2.   Work with staff on special events to carry out programs in all departments.

3.   Exercise authority in problems relating to members; utilize guidance and discipline plan.

4.   Assume other duties as assigned.

 

RELATIONSHIPS:

Internal:  Maintains close, daily contact with Club professional staff to interpret and explain organizational mission, program objectives and standards, discuss issues, and provide/receive information.  Maintains contact with Branch Boards.  Has regular contact with members as needed to discipline, advise, and counsel.

External:  Maintains contact with external community groups, schools, members' parents and others to assist in resolving problems and to publicize Club.

 

Qualifications

SKILLS/KNOWLEDGE REQUIRED:

• Four year degree from an accredited college or university in a related field.
• A minimum of five years work experience in a Boys and Girls Club or similar organization planning and supervising activities based on the developmental needs of young people.
• Demonstrated ability in personnel supervision, facilities management, and the recruitment and retention of key personnel.
• Strong communication skills, both oral and written.
• Ability to recruit, train, supervise, and motivate staff.
• Ability to deal effectively with members including discipline problems.
• Working knowledge of budget preparation, control, and management.
• Skills in fund-raising events.
• Demonstrated ability in working with young people, parents and community leaders.
• Mandatory CPR and First Aid Certifications.
• Valid driver's license with good driving record and consistent access to a motor vehicle with appropriate insurance coverage.

 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Physical requirements: Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals.  Ability to write reports and correspondence.  The ability to clearly and concisely exchange/receive ideas, facts and or technical information with others. Ability to visually monitor activities of club members.  The employee is required to use hands to handle or feel and reach with hands and arms. The employee is frequently required to stand, walk, climb or balance, and stoop, jump, kneel, crouch or crawl.  The employee is occasionally required to sit. The employee must regularly lift and or move up to 10 pounds and occasionally lift and or move up to 25 pounds. The employee is required to operate a motor vehicle.  Working environment:  Normal club environment.

 

 

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.