Customer Service Representative

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

 

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Job description

We are seeking a highly motivated and customer-focused individual to join our team as a customer service representative.

Main Responsibilities:

• Establish strong relationships with customers and follow up as needed to ensure their needs are met.
• Utilize a customer-centric approach to educate clients on insurance options, identifying their specific needs and preferences.
• Develop new leads, schedule appointments, and market suitable products and services to meet customer demands.

Benefits:

• A competitive salary reflecting your skills and experience.
• A Simple IRA with a 3% employer match for long-term financial planning.
• Comprehensive life insurance coverage for peace of mind.
• Reimbursement for licensing fees, ensuring you have the necessary tools to excel in your role.
• A performance-based bonus structure, motivating you to consistently deliver exceptional results.
• Dental, health, and vision insurance plans, supporting your overall well-being.
• Paid time off, allowing you to recharge and maintain a healthy work-life balance.
• Ongoing training and development opportunities, helping you grow both personally and professionally.
• The opportunity to advance within the company, unlocking new challenges and career prospects.

Requirements:

• A genuine interest in marketing products and services tailored to customer needs.
• Excellent communication skills, encompassing written, verbal, and active listening abilities.
• A people-oriented approach, prioritizing empathy and understanding in all interactions.
• Attention to detail, ensuring accuracy and precision in all aspects of your work.
• A proactive attitude towards problem-solving, driving innovative solutions and outcomes.
• The ability to learn and adapt to new computer functions and technologies.
• Experience working in a team environment, fostering collaboration and mutual support.
• Bilingual Spanish proficiency, a valuable asset in serving diverse client bases (though not mandatory).
• Sales experience, ideally with a proven track record of success and achievement.

 

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

 

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

 

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.