Customer Service Representative

Description

Our Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support throughout the order process. This role is responsible for handling inbound customer inquiries, processing orders, generating quotes, resolving issues, and coordinating with internal teams to ensure timely product delivery. The CSR builds strong customer relationships, identifies sales opportunities within existing accounts, and helps drive customer satisfaction and retention.

RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and online channels.
• Process orders, quotes, returns, and credits accurately and efficiently.
• Provide product information, pricing, availability, and order status updates.
• Resolve customer issues and escalate concerns when necessary.
• Collaborate with sales, operations, and warehouse teams to meet customer needs.
• Maintain customer records and activity within company systems.
• Build relationships with customers and identify opportunities for account growth.
• Deliver a high level of customer service while managing multiple priorities.

Requirements

Qualifications: 

• High school diploma or equivalent.
• 2+ years of customer service, inside sales, or industrial distribution experience preferred.
• Strong communication, phone, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and customer management systems.
• Customer-focused mindset with strong attention to detail.

Who is Merchants Metals?

Merchants Metals is one of North America's largest manufacturers and distributors of fence systems. With 35 distribution branches, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals remains the contractors’ and architects’ choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.

Why Work With Us?

· We offer a competitive salary and benefits, including health, dental, and vision coverage for you, your spouse, and your dependents.

· We invest in your retirement with a strong company match in your 401K

· We plan for the unexpected with company-paid and long- and short-term disability insurance

· We offer benefits that fit your situation with optional add-ons like Legal Shield, Identity Theft Protection, Critical Illness insurance, and Accident insurance.

Apply Now!

When you apply, our recruiter will review your application. The recruiter will contact you for a phone interview if your skills match our needs. From there, you’ll interview with the hiring manager. Once a job offer has been made, a background check and drug screen are required.