System Administrator

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Job Description
Administer, secure, and optimize the organization's Microsoft 365 environment, covering the Office 365 tenant, email security, identity, and device management. The role focuses on hands-on administration of Exchange Online, SharePoint, OneDrive, Proofpoint, Okta, and Intune, building automations with Power Automate, and enabling Microsoft 365 Copilot adoption in a secure, compliant, and ITIL-driven environment.

Responsibilities

• Administer the Microsoft 365 tenant, including licensing, service health monitoring, and admin center operations.
• Manage Exchange Online mailboxes, groups, transport rules, mail flow troubleshooting, and message trace.
• Handle email recovery, retention policies, litigation hold, and eDiscovery requests.
• Administer SharePoint Online and OneDrive, including provisioning, permissions, sharing policies, sync issues, and offboarding data recovery.
• Manage Proofpoint email security policies, quarantine and release, and phishing protection.
• Administer Okta user and group lifecycle, SSO application integrations, provisioning rules, and MFA policies.
• Manage Intune MDM, including enrollment, compliance and configuration policies, app deployment, and device wipe and retire.
• Build Power Automate flows to automate onboarding, offboarding, approvals, and routine IT tasks.
• Support Microsoft 365 Copilot licensing, configuration, usage reporting, and user enablement.
• Manage incidents, requests, and changes in line with ITIL practices and SLAs, and maintain runbooks and documentation.
• Support DLP, conditional access, and periodic access reviews to ensure security and audit compliance.

Required Qualifications

• 3–6 years of hands-on experience in Microsoft 365 administration.
• Strong expertise in Exchange Online administration, including mail flow, recovery, and retention.
• Hands-on experience administering SharePoint Online and OneDrive.
• Experience with Proofpoint or an equivalent email security gateway.
• Hands-on Okta administration experience, including SSO, provisioning, groups, and MFA.
• Practical experience with Intune MDM.
• Experience building Power Automate flows and automations.
• Exposure to Microsoft 365 Copilot configuration and adoption.
• PowerShell scripting skills for Microsoft 365 administration and reporting.
• ITIL certification and experience working in an ITIL-aligned environment.

Preferred Qualifications

• Experience with Microsoft Purview for DLP, retention, sensitivity labels, and eDiscovery.
• Working knowledge of Entra ID, conditional access, and identity governance.
• Experience with Microsoft Graph API or Graph PowerShell for automation and reporting.
• Exposure to ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
• Certifications such as Microsoft 365 Certified: Administrator Expert (MS-102), Endpoint Administrator Associate (MD-102), or Okta Certified Administrator.

Educational Qualification: BE/B.Tech/BCA/MCA, preferably in Computer Science, Information Technology, or a related field.