Manager of Operations Support - Quality Assurance

Overview

General Description:

 

Reporting to the SMOS, the MOS will assist the SMOS in supporting the Quality Assurance Program; in addition, the MOS will manage the Quality Assurance Team.

 

The MOS monitors conformance to internal policies and processes and is also empowered to influence changes to those policies and processes based on observations derived from audit and report trending. Core skills for the position include communication skills, conflict and problem resolution, data trending analytics, the ability to produce clear and concise documentation, and risk analysis.

 

The individual will supervise a team of Quality Assurance Associates and will work closely with the SMOS, Program Manager, Field Support, Accounts Receivable, Front Office Regions, and Nationals.

Responsibilities

 

Essential Job Duties and Responsibilities:

• Responsible for the day-to-day support, supervision, development, direction, and accountability of the Quality Assurance Team.
• Manage the auditing of contractor payroll for all field offices to ensure pay, bill, hours and expected spread are correct and accurate.
• Propose continual improvements to processes and policies based on data trending.
• Partner with the business process owners to determine best practices for educating and training internal employees.
• Conduct and lead weekly meetings with team. Facilitate resolution of escalated issues. Escalate to SMOS and/or Program Manager when appropriate.
• Assume lead role for team reporting ensuring that all reports are delivered timely and accurately.
• Assist in the technical and professional development of associates on his/her team, including providing daily feedback and performance evaluations.
• Draft communications from team to Field Support and other internal partners.
• Perform other areas and ad hoc projects as needed.

Qualifications

Qualifications:

 

• BA/BS degree in Business or a related field preferred.
• 1-3 years of management experience.
• Experience working with Microsoft Access, Outlook, Word, and Excel.
• Strong initiative, willingness to make change, and drive accountability and productivity.
• Strong communication skills and work ethic.
• Strong attention to detail, root cause analysis, and problem-solving skills.
• Comfort working closely with Senior Leadership.
• Ability to evaluate and balance team and individual workload through effective time management, prioritization, and organizational skills.
• Ability to coach, train, and develop team members.
• Ability to assess team performance and identify areas of improvement for the team and its members.
• Ability to effectively work in a team-oriented environment that is open, honest, and competitive.

Compensation:

$60k-$75k, $5k bonus ($1250 potential paid quarterly)

 

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.   To view the EEO is the law poster click here.   If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected].

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

 

City and County of San Francisco:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance and the California Fair Chance Act

 

City of LA:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.