Software Quality Engineering L4

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: As a Quality Engineer (QE), you will partner closely with Product Managers, Developers, and cross-functional teams to ensure the delivery of high-quality, reliable, and scalable software solutions. You will play a key role in validating product functionality, performance, and user experience through a combination of manual and automated testing practices.

 

The ideal candidate is passionate about quality engineering, automation, and continuous improvement. They possess strong analytical and communication skills, thrive in a collaborative environment, and are committed to driving testing excellence and quality standards across the organization.

 

Responsibilities:  

• Design, develop, maintain, and execute comprehensive test strategies, including functional, smoke, regression, integration, and performance testing.
• Create and maintain test cases with clear traceability to business requirements and technical specifications.
• Investigate, troubleshoot, and analyze software defects by reviewing application behavior, logs, and system integrations.
• Develop, maintain, and enhance automated test suites and frameworks to improve test coverage and efficiency.
• Collaborate with Product Managers, Developers, and other stakeholders throughout the software development lifecycle to ensure quality is built into every release.
• Identify opportunities to improve testing processes, tools, and methodologies, and drive quality engineering best practices.
• Monitor, analyze, and communicate testing progress, quality metrics, and release readiness to stakeholders.
• Contribute to test data management, environment setup, and CI/CD pipeline integration.
• Mentor team members and promote a culture of quality, innovation, and continuous learning.

Qualifications

Required Skills:    

• Strong hands-on experience in functional testing, including test planning, test case design, execution, and defect management.
• Proven experience with UI test automation and a solid understanding of automation frameworks and best practices.
• Strong hands-on experience with Playwright, Selenium, JIRA, and test management tools such as Xray.
• Experience testing REST APIs and protobuf-based services, including automation of API test scenarios.
• Demonstrated ability to design, develop, and maintain test automation frameworks and integrate them into CI/CD pipelines.
• Strong programming and problem-solving skills, with proficiency in Java, TypeScript, and React Native preferred (experience with other modern programming languages is also valued).
• Working knowledge of relational databases, SQL, and data validation techniques.
• Solid understanding of the Software Testing Life Cycle (STLC) and Defect Life Cycle processes.
• Strong analytical and debugging skills with the ability to perform root cause analysis and troubleshoot complex issues.
• Experience working in Agile/Scrum environments and collaborating effectively with Product, Engineering, and cross-functional teams.

 

Preferred Skills:    

• Experience with performance testing, load testing, and DevOps practices.

• Foundational knowledge of Agentic AI, Retrieval-Augmented Generation (RAG), and their applications in software quality engineering and testing.

• Experience testing AI-enabled applications, machine learning models, or intelligent systems.

• Salesforce Administration expertise, including user management, security and access controls, reports and dashboards, workflow automation, and platform configuration.

• Knowledge of cloud platforms and modern software delivery practices.

 

What We're Looking For:

• A self-motivated and results-oriented professional who takes ownership and drives quality initiatives.

• A collaborative team player with excellent communication and stakeholder management skills.

• A continuous learner who stays current with emerging technologies, automation trends, AI innovations, and quality engineering best practices.

• Someone who is passionate about elevating product quality and delivering exceptional customer experiences.

Other/State Specific

This role pays between $103,000/Yr  to $120,000/Yr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.