Member Services Representative

Position Overview 

The Member Service Representative (MSR) is the first point of contact for members, visitors, and vendors, ensuring a welcoming and professional environment. This role facilitates communication between medical staff and members, manages front-desk operations, and supports administrative tasks to ensure efficient clinic operations. 

Key Responsibilities

• Greet and assist members, visitors, and vendors with professionalism and warmth.
• Handle phone lines and manage communication between medical staff and members.
• Facilitate member flow, ensuring a smooth and efficient experience in the clinic.
• Assist members in self-check-in and verify insurance information.
• Collect member fees, process payments, and manage mail distribution.
• Handle medical record requests in accordance with privacy and compliance standards.
• Maintain the cleanliness and organization of the front-desk and waiting areas.
• Participate in MSR training and attend staff meetings.
• Adhere to HIPAA policies and ensure compliance with privacy regulations.
• Available for extended hours, including nights and weekends, as needed. 
• Knowledge, Skills, and Abilities 

Knowledge:

• Understanding of health insurance verification and processing.
• Familiarity with HIPAA policies and confidentiality requirements.
• Basic computer literacy, including Microsoft Office applications. 

Skills:

• Strong interpersonal and communication skills to interact with a diverse population.
• Customer service and telephone etiquette skills to assist members effectively.
• Ability to handle medical record requests with attention to privacy and compliance.
• Conflict resolution skills to manage member concerns and de-escalate situations professionally.
• Organizational skills to manage member flow and administrative tasks efficiently. 

Abilities:

• Ability to embrace cultural diversity and sensitivity while serving members from diverse backgrounds.
• Capacity to demonstrate empathy, kindness, and professionalism in all interactions.
• Physical capability to lift up to 25 lbs., move supplies, and manage physical tasks as needed.
• Ability to establish effective working relationships with staff and members.
• Must pass background checks. 

 Work Environment & Additional Information 

• Fast-paced clinic environment requiring adaptability and a service-oriented mindset.  

Equal Employment Opportunity (EEO) Statement 

We Care Daily Clinics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need—without regard to race, color, religion, creed, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, genetic information, or any other protected status under applicable laws. 

Tribal Preference Statement 

In accordance with applicable Tribal and Federal laws, Tribal preference will be given to qualified candidates who are members of a federally recognized tribe. We Care Daily Clinics and Indigenous Pact are proud to partner with Tribal communities to expand access to high-quality, culturally grounded care.