Customer Service Representative

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Job Description

We’re always looking for talented individuals to join our team. Whether you’re an experienced manufacturing professional or just starting your career – TTM offers a supportive workplace where all skillsets can thrive.

Why Join Us?

At TTM, we believe in offering our employees an environment where they can make a real impact on the work we do. Here’s a look at what we provide our employees to set them up for success.

• Career Development: We invest in your growth – our Operator Advancement Program supports your goals. We provide operators and assemblers at all levels the opportunity to certify their skills and build their career with us up to 3 times a year by applying to the OAP program. TTM promoted 68% of applicants in the program’s first year!
• Competitive Compensation: We offer a competitive package that reflects your skills and experience along with annual compensation reviews to ensure your growth is aligned with your performance and market trends.
• Comprehensive Benefits and PTO: Including health, dental, and vision insurance to keep you at your best. Enjoy 10 paid holidays and 3 weeks of paid time off annually to recharge.

Scope:

The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers.  The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals.  Positive and energetic customer interface will encompass the majority of the workday in the form of telephone and e-mail in an effort to succeed in gaining the opportunity to complete a customer’s order and increase the revenue of the corporation. 

Duties and Responsibilities:

• Support order and quote administration during first year of employment with limited support
• Provide administrative assistance to Senior-level Customer service team
• Able to load and provide feedback on standard quotes and orders
• Review customer purchase orders, fab drawings and specifications
• Track job orders from booking through manufacturing
• Communicate with manufacturing departments to resolve on time delivery and quality issues
• Contributes to team effort by accomplishing goals as defined
• Able to meet or exceed transactional and quality goals
• Provides timely response to commonly asked questions

Essential Knowledge and Skills:

• PC literate – Microsoft Office Software, Oracle ERP knowledge helpful. 
• Effective Written and Verbal Communication Skills
• Ability to make decisions independently within guidelines provided.
• Self-motivated with efficient time and email management skills
• Excellent problem solving, critical thinking and decision making skills
• Must perform accurate work under the pressures of tight schedules.
• Ability to input data with a high accuracy rating, and strong attention to detail
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Ability to coordinate and work effectively with many different departments, companies and personalities

Education and Experience:

• 1 - 3 years’ customer service experience, preferably in a manufacturing environment

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Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.