Assistant Business Manager

Department: Business Operations / Project Management
Location:Birmingham  
Reports To: Business Manager / Operations Director
Job Type: Full-time / Permanent

Job Summary:

We are looking for a highly organised and motivated Assistant Business Manager to support the daily operations of our ECO4 energy efficiency projects. This role is key to ensuring the smooth and compliant delivery of government-funded boiler and insulation grants across the UK. The successful candidate will assist in managing teams, monitoring project progress, supporting compliance, and helping drive business performance.

Key Responsibilities:

Project Support & Coordination

• Assist in managing ECO4 grant projects from initial enquiry to post-installation compliance.
• Support field teams including surveyors, installers, and customer service staff.
• Track job timelines, ensuring deadlines are met across the application and installation stages.
• Liaise with Retrofit Coordinators, Ofgem-compliance staff, and subcontractors.

Operational Oversight

• Support the Business Manager in day-to-day operations and workflow optimization.
• Ensure CRM systems and ECO4 portals are accurately updated with job statuses and documents.
• Help monitor KPIs and generate weekly/monthly performance reports.
• Flag delays or risks in projects and assist in implementing solutions.

Compliance & Quality Assurance

• Ensure project documentation (eligibility, EPCs, declarations, etc.) meets ECO4 and Ofgem standards.
• Assist in quality control audits and internal compliance checks.
• Support the preparation of claims submissions to funding bodies.

Team & Communication Support

• Act as a key contact point for internal staff and subcontractors.
• Coordinate internal communications and support team training and onboarding.
• Assist with scheduling meetings, reporting, and task follow-ups.

Business Development & Support

• Help identify opportunities for process improvement and business growth.
• Assist with data analysis and market research for regional expansion.
• Support the marketing and customer outreach teams on campaigns and performance tracking.

Skills & Experience Required:

• 2+ years of experience in an operations, project coordination, or assistant management role.
• Experience in the energy, housing, or ECO4 industry preferred.
• Strong administrative and organisational skills.
• Ability to work independently, multitask, and manage deadlines.
• Familiarity with CRM/project management tools (e.g. HubSpot, Trello, Zoho).
• Strong communication and teamwork skills.
• Basic understanding of ECO4 scheme, PAS2035 roles, and Ofgem documentation (training can be provided).

Qualifications:

• Degree or diploma in Business, Energy Management, or related field preferred.
• ECO4 or energy efficiency experience (desirable but not essential).
• Full UK driving license (if role involves occasional site visits).

Benefits:

• Competitive salary and bonuses
• Opportunities for career progression
• 28 days holiday including bank holidays
• Pension scheme
• ECO4 training and CPD support
• Hybrid/flexible working options