Salesforce Solution Architect

Position Overview

Key Responsibilities

Salesforce Architecture & Technical Leadership

• Design and oversee end-to-end Salesforce solutions that meet functional, technical, scalability, and security requirements.
• Serve as the technical design authority for Salesforce implementations, establishing architectural standards, best practices, and development guidelines.
• Develop solution architectures, technical designs, integration patterns, data models, and implementation roadmaps.
• Evaluate existing Salesforce environments and recommend improvements to performance, maintainability, scalability, and system reliability.
• Lead architectural reviews and provide technical direction to Salesforce developers and implementation teams.
• Ensure solutions follow Salesforce platform best practices and minimize technical debt.

Salesforce Platform Expertise

• Architect solutions across Salesforce Service Cloud, Experience Cloud, and other relevant Salesforce products.
• Design and implement complex business processes using Salesforce configuration, automation, and custom development capabilities.
• Provide architectural guidance for OmniStudio components, including OmniScripts, Data Mappers, Integration Procedures, and FlexCards.
• Evaluate, integrate, and manage third-party and AppExchange managed packages.
• Define data architecture, security models, sharing strategies, access controls, and integration approaches.
• Guide the use of Apex, Lightning Web Components (LWC), Flows, APIs, and other Salesforce technologies when custom development is necessary.

Integration & Data Architecture

• Design secure, scalable integrations between Salesforce and external enterprise or federal government systems.
• Establish integration patterns using REST and SOAP APIs, middleware, and event-driven architecture where appropriate.
• Develop strategies for data migration, data quality, system interoperability, and ongoing data management.
• Collaborate with technical teams to troubleshoot complex integration challenges and resolve architectural issues.

Federal Government & Security Compliance

• Ensure Salesforce solutions align with applicable federal security, privacy, and compliance requirements.
• Support secure solution design, documentation, and technical reviews for federal government environments.
• Collaborate with information security teams to address access controls, auditability, data protection, and system authorization requirements.
• Understand the considerations associated with Salesforce Government Cloud and other authorized government cloud environments, as applicable to the project.

Collaboration & Delivery

• Partner with project managers, business analysts, developers, QA teams, and client stakeholders to translate requirements into actionable technical designs.
• Participate in technical discovery sessions, requirements reviews, sprint planning, and solution demonstrations.
• Provide technical mentorship and guidance to Salesforce development teams.
• Identify technical risks, dependencies, and opportunities to improve delivery efficiency.
• Communicate architectural decisions and trade-offs clearly to both technical and nontechnical stakeholders.

Required Qualifications

• U.S. Citizenship.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 7+ years of Salesforce experience, including significant experience in technical design, solution architecture, or senior-level Salesforce development.
• Demonstrated experience designing and delivering complex Salesforce solutions from requirements through implementation.
• Strong expertise with Salesforce Service Cloud and Experience Cloud.
• Hands-on experience with OmniStudio, including OmniScripts, Data Mappers, and Integration Procedures.
• Experience architecting solutions involving third-party and AppExchange managed packages.
• Strong understanding of Salesforce data modeling, security architecture, sharing rules, permissions, and platform limits.
• Experience with Salesforce integrations, APIs, and enterprise system connectivity.
• Knowledge of Salesforce development technologies, including Apex, Lightning Web Components, Flows, and declarative configuration.
• Ability to create and communicate technical architecture documentation, solution designs, and implementation recommendations.
• Strong analytical, troubleshooting, communication, and technical leadership skills.
• Ability to pass a federal background investigation, including a review of financial history.

Preferred Qualifications

• Active Salesforce Architect certifications, such as Salesforce Certified Application Architect, System Architect, or relevant Certified Architect credentials.
• Experience supporting federal government clients or federal contracting programs.
• Experience with Salesforce Government Cloud or other Salesforce environments designed for government use.
• Familiarity with federal security frameworks and authorization processes, including FedRAMP and NIST requirements.
• Experience with DevOps and release management tools such as Copado, Gearset, or Salesforce DevOps Center.
• Experience with middleware and integration platforms such as MuleSoft or Boomi.
• Experience leading architecture reviews, mentoring technical teams, and presenting solutions to government stakeholders.
• Experience with enterprise data migration, complex legacy integrations, and modernization initiatives.