COMMUNICATIONS ANALYST

WE ARE HIRING: COMMUNICATIONS ANALYST

DEFINITION

Under general supervision, the Communications Analyst will support various activities related to internal communication, community relations, public affairs, and media relations to enhance the image and understanding of the San Bernardino Superior Court among its employees, community, justice partners, elected officials, and the media.

This position typically reports to the Communications and Public Affairs Officer, with some direction provided by the Court Executive Officer, of Deputy Executive Officer. 

1. Design, create and edit basic digital and print content utilizing a combination of off the shelf graphics, texts and programs, to be used on the court website, social media platforms, annual report, presentations, videos, still graphics, and community outreach.
2. Operate and direct the operation of audiovisual equipment, including cameras, microphones, etc.; Film and edit internal and public facing productions; Design and maintain an audio visual library system; Produce live meetings, town halls, and other broadcasts by operating and controlling multiple cameras, remote videoconferencing equipment, and critical support for meetings when needed. 
3. Facilitate social media engagement and improve website performance, optimization, and responsiveness across devices and browsers such as with Drupal, WordPress, or other related content management systems.
4. Work with the internal customers to determine project scope and in consultation with the Communication and Public Affairs Officer write scripts for internal and external productions, produce and direct storytelling videos using a combination of artwork, sound and images. 
5. Compiles and prepares other visual forms of communication using department analytics, statistics, outreach efforts, etc. 
6. Provides administrative support to the Communication and Public Affairs Officer, including responses to media inquiries, public records requests, and official communication.  
7. Keep skills current with the latest versions of software, hardware and industry trends.
8. Other duties as assigned.

Graduation from an accredited four (4) year college or university or equivalent from an accredited institution in television or film production, multimedia or educational media, communication/liberal arts, photography, business administration or closely related field and at least three (3) years of progressively responsible experience in two or more of the following areas: 1) writing and editing educational/informational materials for internal or external communication; 2) high resolution digital photography; 3) videography, which included video editing, set design, and post production activities. 

Substitution:  Applicants with an additional two (2) years of qualifying experience may qualify with thirty (30) semester (45 quarter) units of completed college-level coursework from an accredited college or university in television or film production, multimedia or educational media, graphic design, communications, business administration or other closely related field.

 Licenses; Certificates; Special Requirements: 

A valid California Class C driver's license and the ability to maintain insurability under the court's vehicle insurance program.  

Knowledge of:

• Principles, methods and practices applied in design and implementation of communications, public affairs, community outreach and advertising programs;
• Principles and practices of public and/or business administration and project management;
• California judicial system and trial court operations and procedures;
• Methods, techniques and styles of business and article writing, organization, spelling, grammar, editing, punctuation, and word usage;
• Techniques of graphic design, layout, print production and implementation of communications and advertising programs;
• Methods and techniques of writing for advertising, marketing and public relations;
• Website development and content management;
• Communication tools, including website and social media tools;
• Social media strategies as a stakeholder communication method; and,
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets and databases.

Ability to:

• Plan, organize, and administer communications and public information program activities;
• Create effective graphic designs and creative approaches for use in public information and communication programs;
• Travel outside of the court as needed;
• Interpret information and situations, and make recommendations in accordance with applicable policies, regulations and guidelines;
• Develop communications and public information program policy and procedures;
• Coordinate and manage multiple projects simultaneously;
• Prepare reports, written and oral presentations, utilizing print and electronic media;
• Stay abreast of trends and changes in communications field, including methodology and technology changes related to print and electronic media;
• Prepare and present clear, concise and comprehensive studies, reports, correspondence and other written materials;
• Communicate clearly and effectively both orally and in writing to diverse audiences;
• Represent the Court effectively in dealings with multiple external organizations and people;
• Present proposals and recommendations clearly, logically and persuasively;
• Operate a computer and use standard business and case management software;
• Use tact and diplomacy dealing with sensitive and complex issues, situations and concerned people; and,

Establish and maintain effective working relationships with all those encountered in the course of work, including the media.

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

 Physical Demands 

While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk and hear; use hands to finger, handle, feel or operate objects, tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to 10 pounds unaided. Vision abilities required for this job include close vision and the ability to adjust focus.  

Mental Demands

While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathe­matical reasoning; observes and interprets people and situations; learns and applies new information and skills; performs highly detailed work; deals with changing deadlines, constant interrup­tions and multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with the public and dissatisfied/abusive individuals. 

Work Environment

The employee works in an office environment where the noise level is usually quiet.