Business Support Manager

Description

Summary: The Business Support Manager works directly with the CEO to strengthen organization, communication, and follow-through across GPC. This position combines high-level administrative support with responsibility for coordinating leadership priorities, preparing meetings and materials, and keeping commitments moving toward completion. 

The successful candidate will be a trusted partner to the CEO who exercises sound judgment, handles sensitive information with discretion, and works confidently with leaders throughout the company. This person anticipates needs, asks thoughtful questions, and consistently follows through.

Leadership Coordination and Follow-Through 

• Maintain a clear record of leadership commitments, including responsible individuals, deadlines, milestones, and expected results. 
• Proactively obtain updates, identify obstacles, and communicate concerns before deadlines are missed. 
• Provide the CEO with concise updates on progress, outstanding commitments, and matters requiring attention. 
• Follow up on decisions and action items until completion, confirming outcomes with the responsible leader. 
• Help establish consistent practices for documenting decisions, communicating expectations, and tracking progress. 
• Identify recurring gaps in coordination or follow-through and recommend practical improvements. 

CEO and Administrative Support 

• Help organize priorities. 
• Prepare and edit correspondence, presentations, reports, and other materials. 
• Anticipate upcoming needs and gather information necessary for timely decisions. 
• Organize confidential records and maintain accurate, accessible information. 
• Handle administrative matters independently within agreed-upon authority. 

Meeting Preparation and Management 

• Work with the CEO to develop agendas for leadership meetings, planning sessions, and other business discussions. 
• Coordinate materials and obtain updates from participants in advance. 
• Attend designated meetings, capture decisions, and distribute clear action items. 
• Keep unresolved matters visible and ensure they receive appropriate follow-up. 
• Coordinate company planning calendars and key leadership deadlines. 

Business Initiative Support 

• Coordinate schedules, milestones, information, and communication for initiatives sponsored by the CEO. 
• Work across departments and locations to keep participants aligned on responsibilities and next steps. 
• Identify dependencies, conflicting deadlines, and issues requiring a decision. 
• Support functional leaders in organizing implementation while preserving their responsibility for execution and results. 

Board and Committee Support 

• Coordinate board and committee schedules, logistics, and meeting materials. 
• Work with the CEO and other contributors to prepare complete, accurate materials on time. 
• Track follow-up assignments arising from board and committee discussions. 
• Handle company, shareholder, personnel, and financial information with strict confidentiality. 

Working Relationships and Authority 

This position reports directly to the CEO and works closely with GPC’s leadership team across all locations. The Business Support Manager is authorized to request information, coordinate deadlines, and follow up on commitments on the CEO’s behalf. 

Functional and market leaders retain accountability for their teams, decisions, and business results. The Business Support Manager brings unresolved issues and competing priorities to the CEO for direction. 

This position initially has no direct reports. 

Requirements

 Education and Experience Requirements: 

• Demonstrated ability to manage competing priorities and sustain follow-through across multiple people and projects. 
• Excellent written and verbal communication skills. 
• Strong organizational skills, attention to detail, and accuracy. 
• Sound judgment and demonstrated discretion with confidential information. 
• Confidence working with senior leaders and professionally addressing incomplete or overdue commitments. 
• Ability to learn new systems and use practical tools to organize information and track progress. 
• Experience in a business with multiple locations is preferred. 
• Relevant education or an equivalent combination of experience and demonstrated capability.