Program Analyst

Program Analyst

Remote

Veterans Management Services, LLC (VMS) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) seeking a highly motivated Program Analyst to join our team supporting the Department of Veterans Affairs Acquisition Academy (VAAA). The mission of VAAA is to deliver customer-focused training and professional development solutions that equip the Federal workforce to deliver acquisition excellence in service to the Veteran.

RESPONSIBILITIES:

The Program Analyst is responsible for supporting the execution, coordination, and analysis of large-scale training programs and operational initiatives. This position requires strong analytical skills, attention to detail, customer service experience, and the ability to manage multiple priorities while supporting course delivery, student engagement, reporting requirements, and process improvement initiatives.

Key Responsibilities:

· Support VAAA program operations through enrollment management, course coordination, data analysis, reporting, and stakeholder communication.

· Manage targeted enrollment activities by identifying appropriate courses, locations, and student populations in coordination with VAAA stakeholders.

· Develop, maintain, and update enrollment dashboards, Excel-based rosters, tracking tools, and reports to monitor course participation, student progress, registration status, and program outcomes.

· Analyze enrollment data and perform quality checks to validate student eligibility requirements, including certification status, job series, and other enrollment criteria.

· Coordinate student communications related to course registration, enrollment status, certification progress, and required actions.

· Provide customer service support to students regarding registration processes, course participation, and travel-related questions.

· Monitor enrollment systems and reports to track registration progress, identify discrepancies or issues, and support timely resolution.

· Coordinate with internal teams, VAAA stakeholders, and government points of contact to improve registration workflows and program operations.

· Track student progress toward acquisition certifications and analyze course completion data to support validation of program outcomes.

· Assist Learning Support Office (LSO) efforts related to Level 3 and Level 4 Kirkpatrick evaluations and program effectiveness reporting.

· Prepare and present reports, metrics, and status updates for VAAA leadership, stakeholders, and program management teams.

· Conduct data analysis to identify trends, discrepancies, and opportunities for operational improvement.

· Prioritize competing data requests while maintaining accuracy and meeting program deadlines.

· Perform quality assurance reviews and recommend improvements to enrollment processes, reporting tools, and operational procedures.

· Develop and maintain clear, accurate, and user-friendly Standard Operating Procedures (SOPs) for both internal and external audiences. Ensure procedures provide consistent guidance, document processes and responsibilities, and include clear, step-by-step instructions appropriate for the intended audience.

REQUIREMENTS:

• Bachelor’s degree.
• 8+ years of experience as a functional expert supporting planning, analysis, and evaluation of projects or programs within a federal government environment.
• Experience supporting training programs, education operations, enrollment management, or student/customer support activities preferred.
• Strong analytical skills with experience collecting, validating, and reporting program data.
• Proficiency with Microsoft Excel, including advanced functions, formulas, data tracking, and reporting tools.
• Experience developing and maintaining dashboards, spreadsheets, reports, and data visualization tools.
• Strong written and verbal communication skills with the ability to interact effectively with students, stakeholders, and government personnel.
• Ability to manage multiple priorities, meet deadlines, and work independently in a remote environment.
• Familiarity with Microsoft Project for project planning, scheduling, and tracking preferred, but not required.

About VMS:

Founded in 2009, Veterans Management Services, LLC (VMS) is a management consulting organization and a Service-Disabled Veteran-Owned Small Business (SDVOSB). While strategically headquartered in the greater Washington D.C. area, VMS has both employees and clients throughout the entire United States. Since our establishment, VMS has grown to nearly 200 employees located in over 30 locations across almost 20 states and is continuing to grow.

Our company mission statement is clear and simple— “To be the BEST DECISION our clients make.” We accomplish this by providing our customers with industry leading professionals, increased business capabilities, applicable subject matter expertise and unmatched customer service—and we do this with integrity and passion.

The VMS employee is a highly motivated, empowered, ethical, intelligent, inquisitive, driven, enthusiastic and hard-working individual. Our employees embody our corporate mission statement— “To be the BEST decision our clients make!” VMS both enables and expects our employees to be the very BEST by providing strong corporate support to ensure you can Anticipate Needs, Advise Brilliantly and Provide Solutions!

VMS provides our customers with mission critical management support services within the functional areas of: Program & Project Management, Acquisition, Grants & Financial Management, Curriculum Development & Training Deployment, HR & Personnel Support, Information Technology and Administrative support Services. Our support services provide the additional expertise our customers require to accomplish their missions.

Benefits:

· Attractive total compensation package to include competitive salary and medical benefits.

· 17 days of Paid Time Off (to start!) + 11 Paid Holidays.

· Health insurance plans include medical, vision, and dental.

· Health Savings Account

· Flexible Spending Account

· Pet Insurance

· 401K

· Tuition reimbursement

· and MORE!

Here at VMS we strive for all our employees to have a healthy work life balance. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors and can continue "To be the BEST DECISION our clients make."

Equal Opportunity Employment:

VMS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

VMS is an E-Verify Employer