Bilingual WIC Program Assistant

Description

Community Progress Council is seeking a compassionate and professional Bilingual Program Assistant to join our WIC team. In this role, you will provide exceptional customer service, support program operations, and help connect children and families to valuable nutrition and health resources.

If you enjoy working with people and making a meaningful impact in the community, this is an opportunity to help improve the health and well-being of local families every day.

Key Responsibilities:

• Client Services: Create a positive and supportive experience for WIC applicants by guiding them through the certification process. Accurately verify eligibility requirements, including identity, residency, income, and voter registration, while ensuring every participant is treated with professionalism, compassion, and respect.
• Appointment Coordination: Provide exceptional customer service by welcoming participants, managing client check-ins, answering phone inquiries, and coordinating appointments efficiently and professionally.
• Community Resource Connections: Empower families by connecting them with valuable health, nutrition, and community resources that support their well-being and long-term success.
• Clinic Support: Primarily serve the York City clinic while supporting locations throughout York County as needed.

Essential Duties:

• Commit to the vision and mission of Community Progress Council.
• Greet clients and assign appointments to the appropriate team members.
• Answer phones and schedule participant appointments.
• Provide basic information on nutrition and health services.
• Participate in meetings and continuing education programs.
• Ensure compliance with documentation requirements for nutrition education services.
• Promote and support breastfeeding among WIC participants.
• Perform anthropometric and hematological measurements after training (will train).
• Travel to satellite clinics and perform Program Assistant responsibilities.
• Perform other duties as assigned.

Key Competencies: 

• Communication – Listens for understanding and meaning; speaks and writes effectively. 
• Community - Demonstrates a desire to serve others and fulfill the needs of CPC clients. 
• Relationships - Builds rapport and relates well to others. 
• Inclusion – Works effectively with people of different backgrounds, abilities, opinions and perceptions. 
• Quality Results - Strives to meet or exceed goals and deliver a high-value experience to CPC clients. 
• Influence – Seeks first to understand the other person’s point of view and remains calm in challenging situations. 

Requirements

Qualifications:

• Minimum of one year of experience in an office setting is preferred, showcasing your ability to thrive in a fast-paced, client-focused environment. 
• High School Diploma or GED required. Candidates with clinical experience or coursework in nutrition are encouraged to apply.
• Bilingual Spanish required.
• Reliable transportation and willingness to travel to satellite clinics across York County are essential for consistent service delivery. 
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and a readiness to learn WIC-specific software systems.

Why Join Us?

At Community Progress Council, Inc., we are committed to fostering a supportive and inclusive environment where every team member can thrive. Join us in making a positive impact on the lives of individuals and families in our community.
 

Our benefits include, but are not limited to medical, paid dental, and paid vision coverage the 1st of the month after 30 days of employment, 401(k) retirement plan with 3% match, generous paid time off, and 10 company-paid holidays plus 2 floating holidays.

EOE