Description

Workforce Services & Eligibility Specialist Full-Time Evanston, IL 

National Able Network has an immediate opportunity for a service-oriented professional who will assist job seekers with employment. National Able Network® is a mission-driven nonprofit organization committed to expanding access to workforce development, training, and economic opportunity for individuals and communities throughout the Midwest. Our work is grounded in partnership, accountability, and a belief that strong systems and strong people together create lasting impact. 

The Workforce Services & Eligibility Specialist supports the Agency's mission by ensuring excellence in workforce services delivery through participant eligibility determination, program compliance, quality assurance, reporting, data analysis, and continuous improvement activities. This position is responsible for maintaining compliance with agency, funder, and regulatory requirements while supporting program operations through monitoring, auditing, reporting, staff training, and participant services. The Specialist collaborates with internal teams, community partners, employers, and funders to ensure high-quality service delivery, accurate documentation, effective program performance, and successful participant outcomes.

 Responsibilities:

• Support participant orientations, intake activities, eligibility determinations, and enrollment processes.
• Review, verify, and maintain participant documentation to ensure compliance with program, agency, and funder requirements.
• Support participants through information, referrals, and coordinated service delivery.
• Conduct internal quality assurance reviews, file audits, and compliance monitoring activities.
• Monitor program performance, identify trends, and provide recommendations to improve outcomes and efficiency.
• Generate reports, dashboards, spreadsheets, and data analyses to support operational and strategic decision-making.
• Provide training and technical assistance to staff regarding eligibility, compliance, documentation, and quality assurance requirements.
• Build and maintain collaborative relationships with workforce partners, employers, community organizations, and funding agencies.
• Assist with grants, special projects, reporting requirements, and outreach initiatives.
• Perform other duties as assigned.

Requirements

Required Skills/Abilities:

• Knowledge of workforce development, employment and training programs, eligibility requirements, and compliance standards.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Advanced proficiency with Microsoft Office Suite and related database systems.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Ability to work independently and collaboratively.
• Experience with federally funded workforce or social service programs preferred.

Minimum Qualifications:

• Associate degree and three years of related experience; OR Bachelor's degree in a related field and two years of relevant experience.

Benefits:

• Competitive Medical & Dental benefits
• Company-sponsored Vision benefits, Short-Term Disability / Basic Life and AD&D insurance
• Paid Time Off (up to 25 days based on 40-hour work week)
• Generous Holiday Pay
• 401(k) w/Company Match
• Tuition Reimbursement
• Employee Loyalty Benefit: Additional 10 days of PTO after every 5 years of FT service
• Interested candidates should submit a resume with cover letter and salary expectations

EOE AA M/F/Vet/Disability