Recruitment Officer

RECRUITMENT OFFICER

ROLE PROFILE

As a Recruitment Officer you are responsible for ensuring the branch has a pipeline of reliable and compliant workers by attracting the best talent and managing the recruitment process. You will work closely with other colleagues in your office to ensure we are proactively ensuring we have a candidate pipeline to meet branch targets and client needs. You should be an excellent communicator with exceptional customer service skills. The role will also require you to work in the field for interviews and compliance and you will be able to work from home as and when required in line with this.

It is essential that you provide exceptional customer service and operate in a manner consistent with company spirit, policy and procedure; working to deliver the business's long-term vision and business goals.

DBS needed for this role: Yes

Qualification matched to this role: Recruitment Level 2 or Business Administration Level 2

Career Progression to: Senior Recruitment Officer

STAKEHOLDERS

• Reports to: Recruitment Manager/Registered Manager

• Responsible for: Self

• Close liaison with: Colleagues within branch

Service Delivery Team

Quality & Compliance Team

National Commissioning Centre

Mobile Workforce and Service Users

External advertising companies

RESPONSIBILITIES

• Maintaining a pipeline of tested, assessed, referenced and motivated workers ensuring compliance with any relevant laws, operating standards and client contractual requirements.

• Handling all recruitment administration, advertising, including reference checks and first sign off of compliant files.

• Interviewing all prospective candidates, telephone screening and completing compliance checks.

• Reporting any blockages in the candidate pipeline in a timely fashion

• Maintaining appropriate filing and retrieval systems.

• Liaising with the training team to ensure a clear transition from compliance to training.

• Maintaining the system, ensuring it is up to date and accurate in relation to candidate information.

• Maintaining administrative systems to ensure accuracy of records and effective safe keeping of information.

• Liaising with the branch team to devise, advertise, implement and drive a recruitment strategy in order to meet and exceed fulfilment and quality expectations.

• Assisting with resolving first line mobile work queries competently and comprehensively, any matters that cannot be resolved by you will be escalated to your line manager or relevant support function

• Supporting day to day operations and delivering targeted sign offs on a weekly, monthly and quarterly basis as per the targets set in Branch.

• Supporting with branch administration tasks as required.

• Supporting in the effective operation of the on-call rota.

• Working in a manner which is consistent with the Company values, policies and procedures.

HEALTH, SAFETY AND COMPLIANCE

• You will ensure you are fully compliant with Company policies and procedures ensuring minimum audit scores are exceeded

• You will ensure safe systems of working are adhered to and promote safe working practices

• It is expected you will work within both internal and external compliance and Quality Assured systems

• You will ensure a clean, tidy and safe working environment is maintained, ensuring materials and equipment are handled, stored, transported and maintained safely

• Escalations for business, operational, managerial, legal and strategic requirements are made by you in a timely manner to line management or relevant reporting bodies in line with Company Procedure

PERSONAL SPECIFICATION

• A strong team player and able to work collaboratively

• Excellent communication skills, both verbal and written

• Customer focussed, professional and able to present yourself in a manner that best represents the business

• Able to multitask, prioritise a demanding workload and work towards and within deadlines

• A good planner with strong organisational skills

• Innovative and able to think of effective recruitment solutions

• Awareness of safe practices within the sector, demonstrating a willingness to gain a fuller understanding of the sector where necessary

• Competent in all IT packages relevant to the role

This role definition is not exhaustive but gives a general outline of the tasks required of the post holder. From time to time the post holder may be asked to carry out additional reasonable tasks as appropriate to the needs of the business. As such this role definition will be subject to reviews as and when required.