Manager, Project Management - Cross-Marketplace Programs

Position Summary...

The Project Manager — Cross-Marketplace Programs will help build scalable operating mechanisms that drive a consistent seller support experience across Walmart’s global marketplaces. As part of Walmart’s Marketplace Global Ops Integration team, this role represents support and risk operations across business, product, BPO, shared services, and in-market teams. Responsibilities include monitoring marketplace program health, coordinating operational requirements for marketplace expansion and operating model changes, and driving cross-functional alignment on issues, dependencies, and priorities.

The ideal candidate is resourceful, self-driven, and comfortable navigating ambiguity, with strong project and program management discipline, operational judgment, and the ability to influence global stakeholders.

About the team: The Walmart Marketplace Global Ops Integration team supports the company’s international growth by connecting sellers and customers across markets. This team ensures a consistent and seamless seller support experience by collaborating with business, product, support, and risk teams. They drive new growth initiatives and develop scalable support models, balancing global strategy with practical execution. Focused on effective project and stakeholder management, the team ensures alignment and delivers solutions that advance Walmart’s expanding Marketplace business. Strong communication, analytical skills, and project planning are key to their success in managing complex initiatives worldwide.

What you'll do...

What you'll do:

• Manage cross-marketplace operational health, KPIs, business reviews, issue tracking, and executive reporting.
• Act as liaison across Seller Support, Risk, Product, CRM, BPO, Service Recovery, Shared Services, Change Management, Process Improvement, and in-market teams.
• Represent Global Ops in marketplace expansion, support centralization, and operating model decisions.
• Coordinate operational readiness across Canada, Mexico, Chile, and future expansion markets.
• Identify support and risk impacts from new or changing marketplace operations, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps. 
• Develop scalable mechanisms to identify recurring seller friction, coordinate cross-functional solutions, and drive consistent support and risk experiences across marketplaces.

What you'll bring:

• Proven expertise in managing multiple global medium-high scale projects or workstreams with successful delivery.
• Strong stakeholder management skills, including building and maintaining effective relationships.
• Ability to develop and communicate detailed project plans, schedules, and status updates.
• Experience working across support, risk, marketplace, service recovery, or seller experience operations. 
• Ability to influence without authority and operate effectively across matrixed teams. 
• High ownership, resourcefulness, and willingness to solve problems hands-on. 
• Commitment to upholding ethics, integrity, and company values in all project activities.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $70,000.00 - $130,000.00
Bellevue, Washington US-11663: The annual salary range for this position is $84,000.00 - $156,000.00
San Bruno, California US-08848: The annual salary range for this position is $91,000.00 - $169,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor’s degree in Business, Finance, Computer Science, or related field and 2 years’ experience in project management, business, operations, or related area OR 4 years’ experience in project management, business, operations, or related area.
1 year’s experience working in cross-functional teams.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Data analytics and project management systems, Supervisory experience

Masters: Business

Project Management - Project Management Professional - Certification, Six Sigma Green Belt - Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.