EXECUTIVE, BUSINESS OFFICE

Key Responsibilities :

1. Staff and Operational Management 

• Standard of appearance and hygiene with a clean, pressed uniform and visible name tag. 

• Ensure cleanliness and high hygiene standards throughout all service areas. 

• Prepare and manage the monthly duty roster to ensure sufficient staffing for all shifts. 

• Supervise and guide front office, cashier staff to ensure efficient, courteous, and professional service. 

• Prepare a monthly roster for those staff reporting under your supervision 

• Maintain effective communication with other hospital departments to support smooth daily operations. 

2. Registration Duties 

• Register patients into clinics, ensuring accurate documentation and that terms & conditions are clearly explained during the registration process 

• Make copies of patient identification (NRIC/passport) for record keeping. 

• Ensure all bills covered under the Guarantee Letter (GL) are closed and submitted to the Credit Administration Department daily and promptly. 

3. Health Tourism and Billing Oversight 

• Monitor and verify all Health Tourism bill types to ensure correct classification and billing in HIS. 

• Review and follow up on all unbilled cases daily to ensure timely completion and submission. 

• Ensure daily Guarantee Letter (GL) submission for outpatient bills is completed accurately and forwarded to the relevant department (credit admin/Insurance). 

• Ensure all hospital charges and consultant fees are correctly entered and billed in the HIS. 

• Ensure insurance and corporate billing requirements are met and adhered to at all times. 

• Support OPD staff to resolve discrepancies or issues related to outpatient billing and Health Tourism accounts. 

4. Communication and Customer Service 

• Answer all telephone calls and patient inquiries promptly and professionally. 

• Attend to patients, next of kin, or relatives regarding billing inquiries or disputes, and escalate complex issues to the Executive/Manager when necessary. 

• Provide accurate information and courteous assistance to Health Tourism patients and coordinators. 

• Liaise with the Credit Admin and Insurance departments to ensure smooth coordination of billing and documentation. 

5. Confidentiality and Compliance 

• Maintain strict confidentiality of all patient data, hospital documents, and sensitive information. 

• Ensure compliance with hospital policies, data protection regulations, and confidentiality protocols at all times. 

6. Other Duties 

• Perform any other related duties as assigned by the Management or Supervisor from time to time. 

Requirements:

Education: Diploma in Business Administration or any related field.

Knowledge and Experiences: 

• Minimum 2 years relevant experience in a hospitality environment. 

• Excellent interpersonal & communication skills. 

• Excellent in both written and verbal (Bahasa Malaysia/English) 

• PC Literate- Computer Proficiency 

Skills & Competencies:  

• Strong communication and interpersonal skills 

• Excellent organizational and time management abilities 

• Detail-oriented and able to multitask effectively 

• Problem-solving and conflict resolution skills 

• Leadership and supervisory experience 

• Proficient in office software and technology  

Special skills required 

• A self-starter with initiative and the ability to work independently. 

• Effectively interacts at all levels. 

• Works beyond normal hours in support of projects or other assignments. 

Personal attributes  

• High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality