Program Manager, Community Experience and Engagement

Job Profile:

Administrative Support Specialist 2

Job Family:

Administrative Support

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides intermediate to complex administrative and programmatic support to leadership.

Job Description:

Position Salary Range: $58,000-$70.000 per year; DOE

The Program Manager, Community Experience and Engagement within Enterprise Brand Strategy and Management develops experiences that inform, align and engage ASU’s enterprise marketing and communications community.

Reporting to the Sr. Director of Brand Orchestration and Activation, this role primarily manages the Community Groups program while contributing to a broader portfolio of in-person, virtual and hybrid experiences, including Brand Portfolio and Summer Camp. Through this work, the Program Manager helps translate university priorities into relevant, applicable programming that facilitates knowledge sharing, builds alignment and equips participants to take action.

The Program Manager serves as a key connection between the Enterprise Brand team and its community, bringing together organizational priorities, stakeholder needs and opportunities for collaboration. Success requires strong project and relationship management, communication and organizational skills, along with the ability to manage programs from planning through execution in collaboration with a broader team.

Essential Duties:
Community Groups and Engagement

• Leads the planning, coordination and ongoing evolution of the Community Group program, creating opportunities for connection, collaboration and knowledge sharing across the ASU brand community.

• Serves as a primary point of contact for Community Group stakeholders and participants to understand needs, identify opportunities and strengthen engagement.

• Develops annual plans, meeting cadences, agendas, workbooks, and supporting materials that provide structure and continuity across Community Groups.

• Develops and maintains program documentation, shared resources, meeting records and reporting that support informed decision-making and future programming.

• Champions technology, including AI and emerging tools, to improve community experiences, facilitation, communications and program efficiency.
   

Experiences, Workshops and Facilitation

• In partnership with the Sr. Director, plans and executes in-person, virtual and hybrid meetings, workshops, learning sessions and other community experiences including Summer Camp.

• Supports the planning and execution of Summer Camp as a signature community experience, coordinating the attendee experience in partnership with project and team leads.

• Partners with team members and subject matter experts to develop special programming based on emerging community needs and opportunities.

• Oversees preparation and follow-up for experiences, ensuring materials, documentation, decisions and next steps are effectively communicated.
   

Student and Project Support

• Directs student worker support for Community Groups, workshops and other in-person and virtual experiences, establishing clear priorities and responsibilities.

• Oversees preparation of meeting spaces, presentation materials, activities, collateral and other resources required for successful community experiences.

Desired qualifications:

• Demonstrated ability to translate organizational priorities and stakeholder needs into relevant, actionable programming.

• Experience designing human-centered experiences that consider audience needs, behaviors and desired outcomes

• Ability to design and facilitate learning experiences for audiences.

• Experience contributing to multiple programs simultaneously.  

• Demonstrated ability to gather stakeholder feedback, identify emerging needs and use insights to inform future programming.

• Experience developing communications and program materials for professional audiences.

• Curiosity and ability to use technology, including AI and emerging tools, to strengthen engagement and program effectiveness.

• Demonstrated ability to work independently while navigating a highly collaborative, matrixed organization.

• Ability to build productive relationships and work across teams, disciplines and organizational levels to advance shared priorities.

• Strong written, verbal, presentation and organizational skills with a project manager mindset. 

Working Environment:

• Office is located in Tempe, AZ

• The Enterprise Brand Strategy and Management team is a hybrid department up to two days a week.

• Activities are performed both in an environmentally controlled office setting and outside around ASU campuses.

• When in an office setting, there will be extended periods of sitting, keyboarding, and manipulating a computer mouse, requiring one to stand for varying lengths of time.

• When outside around campus, expect to walk long distances while carrying documentation materials to secure model releases.

• Lift and carry up to 25 lbs.

Department Statement:

Enterprise Brand Strategy and Management is responsible for influencing how people around the globe think and feel about Arizona State University and its ability to positively impact our world. We work to establish, protect and differentiate the ASU brand in hearts and minds by working in concert with units across the ASU public enterprise. We are brand innovators, emotional storytellers, insights-driven strategists and creative artists building a body of work that brings the ASU brand to life and scales for enterprise-wide use. We are dedicated to increasing the strength of the ASU brand by improving perceptions of excellence, raising awareness and increasing pride across all audiences.
 

We do this important work by staying true to our values:

• Collaboration. We cannot and do not work in silos. We collaborate not just within the Brand team but with colleagues and teams across the ASU enterprise. Through the brand platform, brand standards and personal relationship building, we are uniters and network orchestrators.

• Creativity. We are passionate creatives excited by the work we do. We explore things from all angles, sweat the details and seek to create work that has meaning and is authentic, original, best in class and world renowned.

• Innovation. We reject the status quo. We are open to new ideas and embrace change not for the sake of change, but because we believe everything we do can always be done better to meet new goals, improve performance and advance the brand.

• Knowledge. We ask lots of questions and make decisions based on data and insights. We seek to understand our audiences and the performance of our work. We are curious lifelong learners.

• Optimism. When change comes, we see within it opportunity. We believe in the ASU Charter and in ASU’s ability to positively impact our world. We channel that optimism in our work, taking on any and every challenge with a can-do attitude

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Mesa/Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$27790.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.