IT Administrative Assistant

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

                                   IT Administrative Assistant                

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the global. We continue to remain at the forefront of the testing services industry, building an enviable reputation. We are seeking enthusiastic and reliable staff filling the following position in Vientiane office.

Job Summary

The IT Administrative Assistant provides administrative and operational support to the Information Technology department. This role assists with IT documentation, equipment and asset tracking, vendor coordination, service requests, scheduling, purchasing, and communication with employees and external partners. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable working with technology and confidential information.

Key Responsibilities

• Provide day-to-day administrative support to the IT department and IT leadership.
• Maintain accurate records of IT systems data (Time Attendance), equipment, software licenses, warranties, and assigned assets
• Assist with onboarding and offboarding activities, including equipment preparation, account request coordination, and asset recovery.
• Submit, track, and follow up on IT service requests and support tickets.
• Maintain IT procedures, user guides, inventories, and other department documentation.
• Schedule meetings, training sessions, maintenance activities, and project reviews.
• Prepare reports, spreadsheets, presentations, meeting agendas, and status updates.
• Assist with purchasing, purchase orders, invoices, renewals, and vendor communications.
• Coordinate equipment repairs, replacements, shipping, and deliveries.
• Communicate with employees regarding IT policies, procedures, scheduled outages, and service updates.
• Support audits, compliance activities, and information-security documentation.
• Help maintain organized electronic and physical IT records.
• Protect confidential company, employee, customer, and technology information.
• Perform other administrative duties and IT support tasks as assigned.

Qualifications:

• Diploma or equivalent required; associate degree or relevant certification preferred. Recent graduates are encouraged to apply.
• Experience working in an IT, help desk, laboratory, or corporate environment.
• Familiarity with ticketing systems such as ServiceDesk+, Jira, or Zendesk.
• Experience with hardware and software asset management.
• Proficiency with Microsoft Office or Microsoft 365, including Outlook, Word, and Excel.
• Ability to learn IT service-management, asset-management, and procurement systems.
• Basic understanding of user accounts, computers, mobile devices, networking, and cybersecurity practices.
• Experience coordinating employee onboarding and offboarding.
• Lao & English language skills
• Strong organizational and time-management skills.
• Strong written and verbal communication skills
• High attention to detail and accuracy.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to handle confidential information professionally.
• Strong customer-service mindset and problem-solving ability.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.