Customer Renewals Manager

Job Purpose

As a Customer Renewals Manager, you will be responsible for owning and managing a high-value portfolio of enterprise renewals. This role is central to our success, focusing on maximizing customer outcomes by proactively guiding renewal journeys, strengthening retention, and building lasting value through strategic, customer-centric engagement. You will partner closely with Sales, Finance, Legal, and other internal teams to ensure renewal success and support long-term business growth.

Job Overview

Key Responsibilities

 

• Renewal Management: Own and manage a high-value enterprise renewal portfolio spanning government institutions, global airlines, and technology companies across EMEA, NASA and APAC.

• Customer Relationship Management: Maximize customer outcomes by proactively guiding renewal journeys, strengthening retention, and building lasting value through strategic, customer-centric engagement.

• Cross-Functional Collaboration: Partner closely with Sales, Finance, Legal, and other internal teams to support renewal execution and identify potential growth opportunities.

• Risk Identification & Retention Support: Monitor customer renewal activity and proactively identify risks to renewal success, escalating concerns and partnering with internal stakeholders on retention efforts.

• Forecasting & Pipeline Management: Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene to support business visibility and planning. 

• Process Execution & Operational Excellence: Follow established renewal processes and contribute feedback and ideas to improve efficiency, scalability, and customer experience. 

• Negotiation & Commercial Support: Support renewal discussions and pricing conversations within established guidelines to help drive mutually beneficial outcomes.

• Customer Advocacy: Act as a customer advocate internally, ensuring customer needs and feedback are communicated effectively across teams. 

 

Skills & Experience

 

• Experience: 3–5 years in renewals, account management, sales support, or another customer-facing role, preferably within enterprise software or SaaS. Experience as a Customer Success Manager (CSM) is a plus.

• Languages: Fluent in English. 

• Collaboration & Communication: Strong interpersonal, written, and verbal communication skills with the ability to build effective working relationships internally and externally.

• Organization & Time Management: Ability to manage multiple priorities and deadlines in a fast-paced environment with strong attention to detail.

• Problem Solving: Ability to identify customer challenges, think critically, and collaborate on solutions to support successful renewal outcomes. 

• Analytical Mindset: Comfortable leveraging customer data, reporting, and CRM systems to manage renewals and identify risks or opportunities. 

 

• Nice to Have:

o Experience working in SaaS, subscription-based businesses, or customer lifecycle management environments.

o Familiarity with Salesforce Lightning CPQ.

o Experience with the creation and maintenance of Salesforce Dashboards. 

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

 

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.