IT Operation Support

Overview

Our client is a well-known enterprise in Hong Kong and they are looking for proactive and hands-on Application Support Analyst / Officer to support the operation, maintenance, and enhancement of a high-traffic platform. You will provide application and technical support, including system setup, testing, troubleshooting, device and printer configuration, data validation, reporting, and coordinate with vendors and internal teams.

Key Responsibilities

• Provide application and technical support for the enterprise platform.
• Set up, configure, test, and troubleshoot registration systems, laptops, iPads, printers, networks, and related equipment.
• Monitor system performance and resolve application, data, network, hardware, and user issues in a timely manner.
• Coordinate with internal teams, vendors, and event stakeholders on system maintenance, enhancements, testing, and operational readiness.
• Support event logistics, equipment inventory, data reconciliation, and post-event activities.
• Prepare operational and ad-hoc reports; perform data validation and attendance-data checks.
• Maintain user guides, operating procedures, technical documentation, and knowledge-base materials.
• Handle user enquiries and follow through on incidents, requests, and enhancement requirements until resolution.

Key requirements

• Higher Diploma or above in IT, Computer Science, or a related discipline.
• At least 2 years of experience in application support, system support, IT operations, or development.
• Strong MongoDB query and aggregation-pipeline skills.
• Experience with laptops, iPads, printers, networking, and technical troubleshooting.
• Exposure to AWS, Node.js, RESTful APIs, Linux, GitLab CI/CD, Android/iOS, or DevOps is an advantage.
• Event, exhibition, registration-system, or onsite-support experience is highly preferred.
• Able to work under pressure and willing to support events outside normal office hours when required.
• Fluent in both English and Chinese, Cantonese is essential.