- Location
- HK
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Experience
- 2+ years
- Closing date
- Today
- Source
- Vincere
Description
Overview
Our client is a well-known enterprise in Hong Kong and they are looking for proactive and hands-on Application Support Analyst / Officer to support the operation, maintenance, and enhancement of a high-traffic platform. You will provide application and technical support, including system setup, testing, troubleshooting, device and printer configuration, data validation, reporting, and coordinate with vendors and internal teams.
Key Responsibilities
- Provide application and technical support for the enterprise platform.
- Set up, configure, test, and troubleshoot registration systems, laptops, iPads, printers, networks, and related equipment.
- Monitor system performance and resolve application, data, network, hardware, and user issues in a timely manner.
- Coordinate with internal teams, vendors, and event stakeholders on system maintenance, enhancements, testing, and operational readiness.
- Support event logistics, equipment inventory, data reconciliation, and post-event activities.
- Prepare operational and ad-hoc reports; perform data validation and attendance-data checks.
- Maintain user guides, operating procedures, technical documentation, and knowledge-base materials.
- Handle user enquiries and follow through on incidents, requests, and enhancement requirements until resolution.
Key requirements
- Higher Diploma or above in IT, Computer Science, or a related discipline.
- At least 2 years of experience in application support, system support, IT operations, or development.
- Strong MongoDB query and aggregation-pipeline skills.
- Experience with laptops, iPads, printers, networking, and technical troubleshooting.
- Exposure to AWS, Node.js, RESTful APIs, Linux, GitLab CI/CD, Android/iOS, or DevOps is an advantage.
- Event, exhibition, registration-system, or onsite-support experience is highly preferred.
- Able to work under pressure and willing to support events outside normal office hours when required.
- Fluent in both English and Chinese, Cantonese is essential.
Skills
Node.jsAWSCI/CDLinuxMongoDBGitLabiOSAndroidDevOps