Service Coordinator - Commercial HVAC - Critical Environments

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Daikin Applied is seeking a Service Coordinator for the Dallas District Service Office in Irving. This newly added role is due to tremendous growth in the Data Center vertical, and will be responsible for customer service, coordination of technician schedules to fulfill service work, manpower planning, and administrative functions that support the efficient operation of our business. We are looking for someone with a strong sense of urgency for critical environments with exceptional time management skills.  Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
 

Location: In office; Dallas Service Office (Irving, TX)
 

What you will do:

• Work with the Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).

• Address customer inquiries and route questions of technical nature to the appropriate resource.

• Continuously plan and adjust technician hours as appropriate for the Data Center business.

• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.

• Invoice and bill customers.

• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.

• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.

• Coordinate warranty administration process.

• Order parts and tracks shipments.

• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.

• Maintain OSHA logs.

• Answer telephones and greets customers and maintains professional and courteous customer contact.

• Organize and coordinate inventory process.

• With a strong understanding of time management and need for urgency, prioritize work related to Data Center critical environments.

Minimum Qualifications:

• High School Diploma or GED.

• 3+ years of related experience, in Mechanical, Electrical, Plumbing service field or comparable industry.

• Working knowledge of Microsoft Office Suite.

• Strong written and verbal communication skills.

• Strong organization, problem-solving, and customer service skills.

• Bachelor's degree may be considered in lieu of work experience.

• Experience with Astea or any other service tracking software.

Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance.

• 401K retirement plan with employer match.

• Paid time off and company paid holidays.

• Paid sick time in accordance with the federal, state, and local law.

• Tuition Reimbursement after 6 months of continuous service.

The typical pay rate for this position ranges from $25 - $40 per hour in Texas. The range displayed represents the pay range for all positions in the job grades which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.