Service Coordinator

What You'll Do

Coordinate Repair and Maintenance Activities

• Prepare and coordinate service requests and supporting documentation.
• Verify customer account information, service history, warranty details, and repair requirements.
• Ensure repair scopes, schedules, and budgets are clearly documented and aligned with customer expectations.
• Identify and communicate potential operational or business risks before work begins.

Support Ongoing Service Work

• Maintain accurate and real-time updates in service management systems.
• Coordinate repair schedules, transportation logistics, and third-party service providers.
• Assist with warranty, goodwill, and administrative processes related to repairs.
• Support planning meetings and document action items and commitments.
• Monitor repair progress and proactively communicate delays, risks, or changes impacting customer commitments.
• Coordinate site access requirements and training for service technicians when necessary.

Drive Efficient Job Closure

• Ensure all documentation, labour entries, invoices, service reports, and supporting records are complete.
• Follow up on outstanding items that may delay billing or job closure.
• Support warranty claim submission and documentation requirements.
• Help ensure repair orders are accurately completed and ready for final customer review and invoicing.

What You Bring

Key Skills

• Strong administrative and coordination abilities.
• Excellent verbal and written communication skills.
• High attention to detail and document accuracy.
• Ability to prioritize multiple tasks and changing deadlines.
• Strong relationship-building and collaboration skills.
• Critical thinking and problem-solving abilities.
• Mechanical aptitude and interest in maintenance or equipment operations.
• Process-oriented mindset with a focus on accuracy and continuous improvement.
• Strong computer skills and keyboarding abilities (50+ WPM preferred).

Preferred Experience

We're interested in candidates with 2-4 years of experience in one or more of the following areas:

• Service or maintenance coordination
• Document control or administration
• Construction, mining, forestry, or oil and gas operations
• Equipment dealership environments
• Project coordination
• Field service support
• Process improvement or workflow management

Education

Preference will be given to candidates with post-secondary education in:

• Business Administration
• Administrative Management
• Accounting or Finance
• Operations Management
• Related disciplines

Equivalent combinations of education and experience will also be considered.

What Makes You Successful

You are someone who:

• Puts customers first and takes pride in delivering exceptional service.
• Communicates effectively with stakeholders at all levels.
• Takes initiative and proactively identifies issues before they become problems.
• Is comfortable working in a dynamic environment with competing priorities.
• Drives results through organization, accountability, and follow-through.
• Works collaboratively while maintaining a sense of urgency.

Why Join Us?

• Competitive compensation and benefits.
• 14x14 work schedule providing excellent work-life balance.
• Opportunity to work alongside industry-leading equipment and service teams.
• Career growth within a stable and well-respected organization.
• Challenging and rewarding work supporting critical operations across Northern Alberta.

If you're a detail-oriented coordinator who enjoys supporting complex service operations and ensuring exceptional customer outcomes, we'd love to hear from you.