Technical Manager

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

As the Technical Manager, you will:

• Lead the HPE technical/pre-sales team and manage resource allocation across customer opportunities and projects.
• Provide technical leadership for HPE Aruba Networking, switching, wireless, security, data center and related solutions.
• Manage pre-sales, POC, solution design, implementation and Professional Services activities.
• Work closely with sales teams to identify and develop new HPE business and PS opportunities.
• Lead customer discussions, technical presentations, workshops and solution demonstrations.
• Review and approve HLD/LLD, BOM, technical proposals, RFP/RFI responses and SOWs.
• Support network assessment, migration, deployment, integration and optimization projects.
• Build strong relationships with HPE/OEM teams, customers, partners and internal sales teams.
• Manage technical escalations and ensure timely resolution of customer issues.
• Drive Professional Services revenue through implementation, migration, consulting, training and managed services.
• Develop team capabilities through HPE certifications, technical training, mentoring and knowledge sharing.
• Track technical pipeline, project progress, resource utilization, revenue and team performance.
• Coordinate with HPE for product updates, enablement, certifications, POCs and joint customer engagements. Provide technical leadership for solution design, POCs, demonstrations and customer engagements.
• Manage the complete technical lifecycle from pre-sales to implementation and Professional Services.
• Develop HLD/LLD, technical proposals, RFP/RFI responses, SOWs and solution architectures.
• Work closely with sales teams to identify new business and Professional Services opportunities.
• Build strong relationships with OEMs, customers and technology partners.
• Manage technical escalations and ensure timely resolution of customer issues.
• Plan and monitor team targets, utilization, project delivery and revenue.
• Ensure successful delivery of POCs, implementations, migrations and Professional Services projects.
• Identify opportunities to increase services revenue, recurring business and customer engagement.
• Review technical quality, project risks and ensure best practices and delivery standards are followed.
• Prepare technical/business reviews, performance reports and management

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Technical Manager :

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8–12 years of experience in IT infrastructure, networking, cybersecurity, or technology solutions.
• Minimum 3–5 years of experience in a technical leadership/management role.
• Strong experience in pre-sales, solution architecture, POCs, implementation and Professional Services.
• Good knowledge of networking, cybersecurity, cloud and enterprise IT infrastructure solutions.
• Experience managing technical teams, resource allocation, project delivery and customer escalations.
• Strong understanding of OEM products, partner ecosystem and enterprise technology solutions.
• Experience in preparing technical proposals, RFP/RFI responses, HLD/LLD, SOWs and solution architectures.
• Proven ability to work closely with sales, OEMs, partners and customers to drive business growth.
• Strong customer-facing, presentation, communication and negotiation skills.
• Experience in team mentoring, performance management, training and technical skill development.
• Ability to identify and grow Professional Services and recurring revenue opportunities.
• Relevant industry certifications such as CCNP, CISSP, F5, Aruba, Fortinet, Palo Alto, or other OEM certifications will be an advantage.
• Strong leadership, analytical, problem-solving and decision-making skills. Qualification 2

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

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If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.