Job Title: Client Engagement Coordinator

Job Overview

The Client Engagement Coordinator will support the day-to-day relationship between Helios and its clients, helping ensure clear communication, smooth project execution, and a positive client experience.

This role is ideal for someone with 1–3 years of experience in an advertising, marketing, communications, or agency environment who is highly organized, proactive, and passionate about client relationships and delivering high-quality work.

The ideal candidate is comfortable managing multiple priorities, working across teams, and taking ownership of projects from briefing through delivery.

Responsibilities

• Serve as a day-to-day point of contact for clients, ensuring clear and timely communication.
• Coordinate client projects from initial briefing through completion, ensuring timelines, deliverables, and expectations are met.
• Work closely with creative, media, strategy, and account teams to support the development and execution of client campaigns.
• Prepare client presentations, status updates, reports, and other materials as needed.
• Build and maintain strong client relationships through proactive communication and follow-up.
• Support client onboarding by gathering relevant information, requirements, and project briefs.
• Track project timelines, deliverables, budgets, and key milestones to ensure projects remain on track.
• Coordinate internal follow-ups and ensure action items are completed on time.
• Help manage client feedback and concerns, working with the appropriate internal teams to find effective solutions.
• Identify potential issues or delays early and proactively communicate them to the relevant stakeholders.
• Support the account team with day-to-day administrative and project coordination needs.

Qualifications

• 1–3 years of experience in an advertising agency, marketing, communications, or related environment.
• Strong communication and interpersonal skills, with a client-first mindset.
• Excellent organizational and time management skills, with the ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail and follow-through.
• Proactive, solution-oriented approach to problem-solving.
• Comfortable working collaboratively across creative, media, strategy, and account teams.
• Familiarity with project management tools such as Asana, Monday.com, Trello, or similar platforms.
• Previous professional work experience required; this position is not intended for recent graduates.
• Positive, collaborative, and team-oriented attitude.
• Ability to work in a fast-paced agency environment and adapt to changing priorities.

Work Arrangement

This is an onsite position based in our Santa Monica, CA office, Monday through Friday.