EMPLOYEE RELATIONS & HR OPERATIONS SPECIALIST

Description

EMPLOYEE RELATIONS & HR OPERATIONS SPECIALIST Position Summary

The Employee Relations & HR Operations Specialist serves as a trusted partner to employees, managers, and leadership by leading employee relations initiatives and supporting core HR operational functions. This role is responsible for fostering a positive workplace culture, conducting workplace investigations, resolving employee concerns, ensuring consistent application of company policies, and mitigating employment-related risks. In addition, the role supports key HR operational processes, including Payroll, to ensure accuracy, compliance, and an exceptional employee experience.

The Employee Relations & HR Operations Specialist combines strong employee relations expertise with sound HR operational knowledge and the ability to exercise discretion, objectivity, and sound judgment in handling sensitive workplace matters.

Essential Duties and Responsibilities

Employee Relations 

· Serve as the primary point of contact for employee relations matters across the organization.

· Counsel employees and managers on workplace concerns, conflict resolution, policy interpretation, and employment practices.

· Conduct prompt, thorough, and impartial investigations involving employee complaints, policy violations, workplace misconduct, harassment, discrimination, and other sensitive matters.

· Gather and analyze facts, conduct interviews, review documentation, and prepare investigation summaries and recommendations.

· Partner with managers and leadership to resolve employee issues while ensuring consistency, fairness, and compliance.

· Assess organizational and employment-related risk and recommend appropriate corrective actions.

· Support performance management processes by advising managers on employee conduct, coaching, performance concerns, corrective action, and documentation.

· Draft and review disciplinary documentation, performance improvement plans, and employee communications.

· Monitor employee relations trends and identify opportunities to improve engagement, retention, workplace culture, and manager effectiveness.

· Maintain confidential employee relations records and documentation.

· Ensure consistent application of company policies, practices, and procedures across all departments.

· Assist in responding to employee complaints, unemployment claims, agency inquiries, and legal requests as directed.

· Support employee accommodations and interactive process discussions as applicable.

· Provide training and guidance to managers on employee relations best practices, documentation, conflict resolution, and workplace communication.

· Promote a culture of respect, accountability, inclusion, and employee engagement.

HR Operations 

· Support day-to-day HR operations, including Payroll and employee lifecycle processes.

· Partner with payroll and other departments to ensure accurate employee data management.

· Support employee event including hires, transfers, promotions, status changes, and separations.

· Support onboarding and offboarding activities to ensure a positive employee experience.

· Assist with policy updates, employee communications, and HR program administration.

· Prepare HR reports, metrics, and workforce analytics.

· Ensure compliance with federal, state, and local employment regulations.

· Assist with audits and compliance reviews.

· Support benefits, leave administration, and other HR programs as needed.

· Contribute to continuous improvement initiatives that enhance HR service delivery and operational efficiency.

Requirements

EMPLOYEE RELATIONS & HR OPERATIONS SPECIALIST 

Rate Range: $30 to $35 hourly

Benefits:

• 100% employer-paid Medical, Dental & Vision coverage
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees)
• Professional development and opportunities for internal growth and advancement

Knowledge, Skills, and Abilities

· Strong knowledge of employee relations principles, investigation techniques, and conflict resolution practices.

· Knowledge of federal and state employment laws and regulations.

· Ability to exercise sound judgment, discretion, and objectivity in sensitive situations.

· Strong interviewing, fact-finding, and analytical skills.

· Excellent verbal and written communication skills.

· Ability to build trust and credibility with employees, managers, and executives.

· Exceptional organizational and documentation skills.

· Demonstrated ability to manage multiple priorities in a fast-paced environment.

· Strong problem-solving and decision-making capabilities.

· Proficiency with HRIS systems and Microsoft Office applications.

· Ability to handle confidential information with the highest level of professionalism.

Qualifications

Required

· Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.

· Minimum of 3-5 years of Human Resources experience.

· Minimum of 2-3 years of employee relations experience, including conducting workplace investigations.

· Experience advising managers on employee relations and performance management matters.

· Knowledge of Multi-State, California and Nevada employment laws and regulations.

Preferred

· Experience in multi-site or healthcare environments.

· Experience with HRIS and case management systems.