Client Management Analyst

The Client Mgmt Analyst2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Provies financial and management reporting, planning and analysis for a specific business unit, division or product.
• Responsible for providing support to the Banking business overall or to multiple banking business units.
• Responsible for following established guidelines and identifying and resolving problems.
• Contribute to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
• Accountable for regular reporting or process administration as owner.
• May direct day-to-day work of junior level employees, but will not typically have formal management role.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

 

We are looking for candidates who bring the following:

• 1–4 years of experience in banking operations or a related financial services environment
• A Bachelor's degree or equivalent experience is preferred
• Proven track record of customer prioritization and service excellence — you put the client at the center of everything you do
• Intermediate English level or above — able to communicate clearly and confidently in a professional setting
• Excellent communication skills — both written and verbal, with the ability to convey complex information to a range of stakeholders
• Ability to work under pressure — comfortable managing competing priorities and deadlines in a fast-paced banking environment

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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