Mortgage Loan Servicing Specialist II

Position Summary

The Mortgage Loan Servicing Specialist II is responsible for internal and external customer inquiries, monetary transactions in accordance with Bank and regulatory requirements, credit bureau reporting, Special Asset loan servicing and other portfolio monitoring for the Mortgage loan portfolio. Advanced loan transactions, system maintenance.

Duties & Responsibilities

• Timely and accurate response to internal requests/inquires via service cases
• High level interaction with Investors for servicing, reporting and research
• Tracking of internal errors and resolution where needed.
• Core system file maintenance
• Research and resolve internal and external client requests 
• Daily report monitoring
• Balancing internal General Ledgers
• Review and resolution of Non-Post Report
• Assist other areas and special projects as needed.
• Special Asset loan maintenance
• Collaboration with front line partners on issue resolution

Education & Experience

Knowledge of:

• Mortgage Loan Servicing and/or related Loan Operations experience
• High level knowledge of investor servicing parameters and reporting regulations
• Knowledge of bank compliance and regulatory requirements
• Strong oral and written communication skills

Ability to:

• Demonstrate a proactive approach to incorporating changes in processes and procedures with focus on improving customer service and process efficiency.
• Perform duties under frequent time pressures.
• Demonstrate effective problem resolution by making effective recommendations and implementing appropriate action.
• Work independently with frequent interruptions.
• Adapt to and accept changs in process requirements

Education and Training:

• Requires High School diploma; higher education preferred.
• 5-7  years Mortgage operations and/or investor servicing experience required
• Requires knowledge of Microsoft Office.

Compensation and Benefits 

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. 

  

(Base Pay Range: $22-$24/hr) 

  

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.  

  

Equal Opportunity  

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment. 

  

Unsolicited Resumes 

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.