Senior Experience Product Manager

Abbott Cancer Diagnostic's Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). The team focuses on creating integrated, seamless experiences that support business objectives while meeting customer needs across the end‑to‑end lifecycle. 

The Senior Experience Product Manager partners closely with Experience Business Leads, product and business stakeholders, and cross‑functional delivery teams to define and execute digital solutions aligned with customer needs and business priorities. This role is accountable for defining the roadmap and driving delivery of digital customer journeys within a specific Experience, ensuring a cohesive, end‑to‑end service design that spans all relevant customer touchpoints.  

In this role, the Senior Experience Product Manager works collaboratively with engineering, design, research, marketing, customer care, compliance, and other cross‑functional partners to translate complex business and user needs into clear, actionable product strategies and execution plans. The position is responsible for business requirement gathering, understand the problem space, to define product strategy and execution plan and ultimately verify that the work generated by the development teams meets the stakeholders’ requirements. The Senior Experience Product Manager will ensure business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery. 

This product leadership position lives and breathes product, value, user experiences, and technology - and can navigate between those spaces. You also love to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. The Senior Experience Product Manager is comfortable navigating both strategic problem‑solving and hands‑on execution, balancing long‑term vision with near‑term delivery. The role requires strong influence skills to effectively partner with both technical and non‑technical teams, bringing new initiatives to life across the organization while maintaining focus on value, quality, and customer outcomes. 

This position may provide guidance and mentorship to other customer-centric, digital-first Product Managers and/or Business Analysts and is expected to model strong product leadership behaviors, including customer advocacy, cross‑functional collaboration, and disciplined delivery practices. 

Essential Duties 

Include, but are not limited to, the following: 

• Facilitate and influence as “voice of the customer” for customer journeys for all outside stakeholders to ensure that their digital needs are considered and that the delivery teams are supported. 
• Lead cross-functional teams to develop product strategy, partnering closely with Engineering, Business, Design, Market Research, Marketing and Customer Care teams.  
• Lead evidence generation plan to ensure KPIs related to the product release are monitored and products support market needs and business growth.  
• Facilitate collaboration with delivery teams, Experience Business Leads (i.e., the most senior Product Leadership accountable for the totality of a given Experience), to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.  
• Facilitate collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-customer type, and cross-experience. 
• Facilitate Journey-level experience and technical discovery with support from business partners, experience design, research, and delivery teams. 
• Works with Experience Business Lead to adjust scope and roadmap – empowered to make final prioritization decisions for the digital products. 
• Facilitate definition of Epics, and lead definition of User Stories, acceptance criteria for 1-2 Journeys – and ensure they are understood by delivery team.  
• Lead feature grooming and backlogs prioritization to ensure product development is in line with strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc. 
• Supports the team in feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary. 
• Actively participate in all Scrum ceremonies. 
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.    
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities. 
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.  
• Support and comply with the company’s Quality Management System policies and procedures.  
• Maintain regular and reliable attendance.  
• Ability to act with an inclusion mindset and model these behaviors for the organization.  
• Ability to work designated schedule. 
• Ability and means to travel 20% between Exact Sciences locations (e.g., Madison, Redwood City). 

Minimum Qualifications 

• Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 6 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree. 
• 6+ years of experience working as a Product Manager, with at least 3 years in the digital domain using Agile / Scrum / Kanban methodologies.  
• Experience leading cross-functional teams to deliver products/services. 
• Experience developing digital products, especially digital portals and applications, from scratch and launching digital products, including SaaS, SaMD and other healthcare software applications.  
• Experience applying techniques and methods of modern product management, product discovery, and product delivery – along with expertise with product management platforms and tools.  
• Demonstrated ability to facilitate the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience. 
• Advanced problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends. 
• Advanced business analysis skills; including, but not limited to, process and user flow definition and business KPIs. 
• Advanced skills in translating complex user, business, operational, and technical requirements into clear epics, features, stories, and acceptance criteria. 
• Some experience with A/B testing, user testing, user interviews, and conversions funnels. 
• Experience engaging with engineers, designers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence. 
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership) 
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.  
• Authorization to work in the United States without sponsorship.  

Preferred Qualifications 

• Ability to leverage relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.  
• Customer obsessed, ability to translate abstract customer needs to product roadmap. Experience in leading customer-facing discussions and KOL management. 
• Experience working in a startup/fast-paced, digital-first environment. 
• Experience in launching digital applications using state-of-the-art digital innovations, such as NLP, LLM. 
• Experience managing a team of Product Managers and/or Business Analysts. 
• Experience in healthcare (medical technology and life sciences), wellness, or digital health. 
• Experience with service design and operations. 
• Experience in digital analytics tools such as Piwik Analytics, Tableau, Google Analytics, etc., A/B testing tools such as AB Tasty, Optimizely, MoEngage, etc., and/or design tools such as Adobe XD, Figma, Sketch, etc.