Admissions Coordinator - Intake/Referral

Description

Do you thrive when every day is different? Are you the person who loves checking things off your list, solving problems on the fly, and keeping multiple priorities moving without missing the details? If so, we'd love to meet you.

At Sangre de Cristo Community Care, our Admissions Coordinators are often the very first voice our patients and referral partners hear. This role is fast-paced, mission-driven, and incredibly rewarding. Every referral represents a patient and family who need our help quickly, and you'll play a key role in ensuring they receive seamless, compassionate care from the very beginning.

If you're energized by staying busy, enjoy working under pressure, and take pride in delivering exceptional customer service, you'll fit right in.

Why You'll Love Working With Us

We believe in taking care of the people who take care of our patients.

What We Offer

• Competitive pay: $21-$24/hour (DOE)
• Two medical plan options
• Employer-funded HSA ($1,000 individual / $2,000 family)
• Dental and vision insurance
• Benefits begin the first of the month following hire
• Generous Paid Time Off
• Six paid holidays plus two floating holidays
• 403(b) retirement plan with immediate vesting and up to 4% employer match
• Company-paid Life and AD&D insurance
• Free roadside assistance
• Tuition reimbursement
• On-Demand Pay
• Company apparel provided

What You'll Do

As an Admissions Coordinator, you'll be at the center of our referral process, coordinating multiple moving pieces while ensuring patients receive timely access to care.

Responsibilities include:

• Receive and process hospice, home health, and palliative care referrals by phone, fax, EMR, and secure email
• Verify demographics, insurance, physician orders, and clinical information
• Obtain prior authorizations when required
• Explain services and obtain admissions paperwork and consents
• Coordinate closely with nurses, providers, referral sources, and internal departments
• Maintain accurate referral documentation and tracking logs
• Prioritize urgent referrals while managing a high daily workload
• Participate in daily team huddles and planning meetings
• Protect patient confidentiality and maintain HIPAA compliance
• Deliver exceptional customer service during what is often a stressful time for patients and families

Who Thrives Here

This isn't a job where you'll be waiting for the phone to ring.

Our most successful Admissions Coordinators:

• Love being busy and productive throughout the day
• Can confidently juggle multiple priorities without becoming overwhelmed
• Stay calm and organized when plans change
• Are naturally detail-oriented and don't let things fall through the cracks
• Enjoy solving problems and figuring things out
• Communicate with warmth, professionalism, and urgency
• Work well independently while also being a dependable teammate

Every referral matters. Every patient matters.

If you're looking for a position where your work truly impacts patients and families, and you're ready to join a compassionate team that values excellence, we'd love to hear from you.

Requirements

Required

• High school diploma or equivalent
• At least one year of healthcare intake, admissions, scheduling, or medical office experience
• Typing speed of at least 34 WPM
• Strong computer skills, including EMRs and Microsoft Office
• Excellent organizational and communication skills

Preferred

• Hospice or home health experience
• Medicare, Medicaid, and commercial insurance knowledge
• Prior authorization experience