Service Technician

Classification: Service Technician

Work Hours: 40+ hours / week: M - F
Various shifts including standby

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: Be on the front lines of essential services, combining technical skill, fieldwork, and customer care to keep energy and utilities flowing safely and reliably. Serve as a team member responsible for meter reading, installation, maintenance, testing, programming, removal, repair, starts, stops, and replacements, primarily focused on natural gas and including electric and water meters located within the KUB service area. Work also includes entering the customer’s premise to relight gas equipment. Under general supervision and with an emphasis on safety, perform a wide variety of duties to support day-to-day operations of the Advanced Metering Infrastructure (AMI) system, including system setup and configuration. This will include response to system notification messages, investigation of tamper alerts, troubleshooting, problem resolution, reporting, training, and documentation. Must be able to complete all orders electronically on a handheld device or computer and use various applications to monitor and troubleshoot AMI systems. Provide consistent, excellent customer service on behalf of KUB. Is responsible for the safe operation and inspection of assigned vehicles and equipment. Subject to hazards such as asphyxiation, explosions, burns, electrical shocks, falls, etc. Effectively communicate with KUB co-workers and customers. 

Physical Requirements:

Requires frequent bending, stooping, and lifting in confined spaces where conditions are cramped, and head-space is often limited. Must be able to work in vaults and manholes.  Works outside most of the time, from a KUB vehicle, on customer property, in customer facilities, and in various weather conditions. Frequently requires above normal visual and mental alertness. Must be able to climb steps and work from ladders.  May be required to lift, push, or pull up to 50 lbs. and work extended hours during emergency situations.

Minimum Requirements:

• High school diploma or equivalent

• Valid driver's license

• Must pass required Gas Operator Qualification Certifications within first year of employment

• Possesses a high degree of mechanical, electrical, and problem-solving aptitude as well as the ability to read and utilize electrical schematics, piping diagrams, and operations/maintenance manuals

• Must have excellent deductive reasoning ability, good dexterity, is adept at using hand tools and equipment, and can work independently and within a team

• Ability to function effectively and remain calm under emergency situations

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements: 

• Associates degree or two years of technical training in a related field (electrical, mechanical) or the equivalent – High school diploma plus two years of experience in electric, water, or natural gas meters and equipment

• Have (1) year of experience or training in electrical, mechanical, or natural gas measurement and installation of piping

• Training in the International Fuel Gas Code and 49 CFR 192 and extensive experience with piping

• Previous experience in HVAC systems

• Ability to competently function in all related support and IT systems used within department (i.e., Geographic Information System (GIS), Fieldwork, Customer Information System (CIS), Outlook, Word, Excel, Nomad handhelds, etc.)

About the Selection Process:

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer