- Location
- SAU Riyadh - Centria Office Building, Saudi Arabia
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Our vision for BD Biosciences and BD Diagnostic Solutions at BD
BD Diagnostic Solutions is a division of BD (Becton, Dickinson and Company), a global medical technology leader dedicated to advancing the world of health. The Diagnostic Solutions business focuses on enabling accurate, timely and efficient detection of infectious diseases, cancer and other health conditions. Through innovations in microbiology, molecular diagnostics and point-of-care devices and assays, BD Diagnostic Solutions supports customers around the world, whether in high-throughput laboratories or community healthcare clinics, in hospitals or at-home, in delivering better outcomes for patients.
BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.
About the role
The Field Service Engineer will work as part of the technical team, providing support on assigned instruments and systems to customers and distributors across the Central and Northern regions. The role focuses on delivering high-quality service, ensuring customer satisfaction and efficiently resolving reported incidents and service requests.
Location: Jeddah
Main responsibilities will include:
Provide independent, on-site technical support in line with customer Service Level Agreements (SLAs), including installations, relocations, certifications (IQ/OQ), and repair activities.
Deliver advanced remote support, diagnostics, and fixing for technical issues raised beyond the help desk.
Support and lead distributors by building strong partnerships, mentoring, and leading distributor service teams to ensure service excellence.
Plan, prioritize, and complete corrective and preventive maintenance activities, including upgrades, in compliance with regulatory requirements and defined procedures to ensure uninterrupted customer operations.
Clearly explain service contract offerings to customers, including coverage, terms and conditions, benefits, and pricing.
Conduct pre-installation site assessments and advise customers to ensure all requirements are met for the successful installation of BD devices and equipment.
Ensure full compliance with quality, ISO, GMP, and safety standards, adhering to BD policies and customer SLAs to consistently deliver high-quality service.
About you
1–3 years of hands-on experience servicing IVD laboratory diagnostics equipment, with specific experience supporting flow cytometry instruments highly preferred.
Proven technical expertise in the installation, maintenance, troubleshooting, and repair of flow cytometry systems and related laboratory instrumentation.
Bachelor’s degree or equivalent experience in Biomedical Engineering, Electronics Engineering, or a related field.
Strong communication and presentation skills with the ability to engage effectively with customers and partners.
A collaborative great teammate who thrives in multi-functional environments and can lead multiple priorities in a fast-paced setting.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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