- Location
- IN TN CHENNAI Home Office Capita Land, India
- Type
- Full-time
- Department
- Engineering
- Experience
- 3+ years
- Education
- Bachelor
- Source
- Workday
Description
Position Summary...
The Command & Control Centre Associate is responsible for ensuring the reliability, availability, performance, and operational excellence of Walmart's technology platforms through a combination of software engineering, observability, automation, incident management, and cross-functional coordination.The associate applies engineering principles to identify system anomalies, analyse operational data, develop automation solutions, improve monitoring capabilities, reduce operational toil, and enhance platform resilience. The role requires strong software engineering fundamentals, hands-on production coding, and the ability to lead high-pressure incident response for customer-facing systems at Walmart scale.
What you'll do...
What You'll Do
Full Lifecycle Development
Own the complete software development lifecycle (SDLC) for Command & Control Centre platforms, products, automation frameworks, and engineering solutions—from requirements gathering, architecture design, development, testing, deployment, operations, and continuous improvement.
Design, develop, test, deploy, and maintain scalable, secure, resilient, and observable software solutions that improve platform reliability, operational effectiveness, and customer and associate experience.
Develop production-grade applications, services, APIs, automation platforms, bots, and integrations using Python (primary) and technologies such as JavaScript/TypeScript, Go, Java, C++, or C# as appropriate.
Apply software design principles, design patterns, secure coding practices, and engineering standards to deliver high-quality, maintainable, and extensible solutions.
Own production deployments through CI/CD pipelines using Concord, GitHub Actions, Jenkins, or equivalent platforms while enforcing quality gates, security controls, and release standards.
Perform code reviews, design reviews, and architecture discussions to continuously improve engineering quality and eliminate technical debt.
Monitor application health, usage patterns, and operational metrics post-deployment; proactively identify opportunities for optimization, resiliency improvements, and feature enhancements.
Manage end-to-end ownership of software defects, enhancements, and technical improvements, ensuring rapid resolution and prevention of recurring issues.
Leverage telemetry, observability, and production insights to drive iterative improvements across software products and services.
Design & Delivery Software Solutions
Partner with Product Management, Program Management, Operations, User Experience, and Engineering teams to discover, define, and prioritize business and operational problems requiring technology solutions.
Translate business, stakeholder, and technical requirements into technical solutions; considering reliability, performance, observability, security, maintainability, and total cost of ownership.
Design and deliver cloud-native software solutions, platforms, services, APIs, dashboards, and workflow automation systems that support Walmart's enterprise-scale operations.
Design solutions with built-in observability, automation, self-healing capabilities, and operational intelligence to minimize manual intervention and improve service resilience.
Build reusable engineering frameworks, shared services, and platform capabilities that accelerate development and standardize reliability practices across teams.
Contribute to technical roadmaps and platform modernization initiatives by identifying opportunities to improve architecture, developer productivity, operational efficiency, and customer outcomes.
Observability, DevOps Orientation & Automation
Expertise with industry-standard observability tools — Grafana, Prometheus, OpenObserve, Splunk — and SRE practices for proactive system health monitoring.
Hands-on with ServiceNow for workflow automation (scripted actions, integrations, orchestration).
Conduct application maintenance activities (corrective, adaptive, perfective) and re-engineering; analyse application logs, performance data, and change requests to identify feasible improvements.
Drive initiatives for operational efficiency and service quality improvement through automation, script development, and tooling.
Introduce AI Operations (AIOps) fundamentals and leverage LLM-based automation for predictive incident management, anomaly detection, and intelligent ticket resolution.
Command Centre Leadership
Drive accountability for reliability and operational risks across infrastructure, platforms, and systems; translate business-impacting events into technical problem statements.
Implement best practices for Incident, Problem, and Change Management aligned with ITIL principles.
Monitor and alert on SLIs; upon SLA breach, triage, mitigate, and engage the necessary stakeholders to ensure faster restoration.
Lead critical incident resolution and manage high-pressure situations in a Command Centre environment.
Define escalation protocols and ensure timely, precise stakeholder communication during outages.
Perform Root Cause Analysis (RCA) and Correction of Error (COE); track action items to closure and validate through regression testing.
Build strong relationships with internal and external stakeholders; resolve conflicts effectively while maintaining focus on organisational goals.
Work closely with engineering, product, and business teams to deliver integrated solutions; facilitate communication and alignment across diverse functional groups.
Maintain technical runbooks, knowledge repositories, and operational playbooks.
Retail Industry Experience (Preferred)
Apply domain knowledge to optimise IT operations for retail environments; address retail-specific challenges such as high transaction volumes, distributed store systems, and Peak season readiness.
Bring an omni-channel perspective — stores, clubs, e-commerce, Spark, supply chain — when triaging incidents and prioritising engineering work.
Key Deliverables
The associate will be measured across four pillars:
Reliability Engineering
Service Availability
SLO Compliance
Incident Reduction
MTTR Improvement
Alert Quality Improvement
Software Engineering
Automation Developed
Operational Tools Delivered
Code Quality
Technical Debt Reduction
Engineering Contributions
Operational Excellence
RCA Quality
Preventive Fix Adoption
Monitoring Coverage
Documentation Quality
Leadership & Ownership
Service Ownership
Stakeholder Satisfaction
Collaboration Effectiveness
Continuous Improvement
What You'll Bring
BS/BE/BTech in Computer Science or a related field, or equivalent practical experience.
3 - 7 years of experience across software engineering, IT service management, operations, or site reliability engineering — including at least 2 years partnering with or leading global cross-functional teams.
Proven hands-on coding experience in Python (required) and one or more of JavaScript/TypeScript, Go, Shell — with exposure to frameworks and platforms in the Walmart stack (Azure, GCP, WCNP/AKS).
Strong understanding of IT Operations, IT Service Management, Performance Engineering, and Site Reliability Engineering.
Hands-on with CI/CD (Concord/GitHub Actions/Jenkins), version control (Git), and defect-tracking tools; comfortable owning code from commit to production.
Hands-on with collaboration and tracking tools: JIRA, Confluence, PowerPoint, SharePoint, OneDrive, ServiceNow.
Knowledge of AI Operations (AIOps) fundamentals and practical experience with LLM-based automation for IT and engineering workflows.
Proficiency in observability tools (Grafana, Prometheus, OpenObserve or similar) and SRE practices for monitoring and reliability.
Familiarity with Agile methodology, software design fundamentals, and project management basics.
Exceptional communication and organisational skills with attention to detail.
Ability to thrive in fast-paced environments and handle multiple priorities effectively.
Experience in the retail industry operations and technology landscape.
Software Engineering (Python, JavaScript/TypeScript, Shell)
Site Reliability Engineering (SRE)
Observability (Grafana, Prometheus, OpenObserve, Splunk)
CI/CD & Automation (Concord, GitHub Actions)
Reporting and Analytics (Python, Tableau)
Artificial Intelligence (AI) & AIOps / LLM-based Automation
Agile Methodology, Software Design, Project Management
Requirement Analysis, Traceability & User Stories
Defect Management, Regression Testing, RCA/COE
DevOps Orientation & Application Maintenance
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years’ experience in software engineering or related area.Option 2: 4 years’ experience in software engineering or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Information Technology, Engineering, Information Systems, Cybersecurity, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
