Customer Service Rep / Account Services Associate / Inside Sales Assistant

In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.

• Ability to maintain a positive rapport with customers, providing world class service.

• Exemplary customer service skills, analytics and problem- solving skills.

• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.

• Any other duty, task, or responsibilities as assigned.

Your Qualifications

• Minimum of 18 years of age.

• If operating a vehicle for company purposes, a valid driver's license is required.

• 1- 2 years of experience in a customer service role.

• Ability to perform basic math calculations.

• Personable, enthusiastic and engaging personality.

• Excellent communication skills, both verbal and written.

PLEASE NOTE: We are looking for an individual with proven success learning new computer systems and processes. The compensation range for this specific position is $21 to $24 per hour, solely, with experience. (Note that the other compensation amount advertised in this job post reflects what is a national average and is NOT SPECIFIC TO THIS POSITION). As a customer service representative, you will be heavily engaged with customers: on the phone, via E-Mail and face-to-face carrying out a combination of order taking and input as well as assessing current customer needs. WE CAN'T WAIT TO MEET YOU!

Travel Requirements

Type of Travel Required: Local                    

Amount of Travel Required: <10%

Physical Requirements

This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties. 

Your Benefits

We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:

• Competitive Compensation

• Medical, Dental and Vision

• Strive Wellness Program

• 401(k) Matching

• Paid Holiday and Paid Time Off (PTO) for all positions

• AssuredExcellence®: minimal to no cost medical care and prescription drugs

• Flexible Spending Accounts (FSA): Healthcare and Dependent care

• Health Spending Account (HSA): with employer contribution

• Life & Disability Insurance

• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.

• Employee Referral Bonus

• Paid Military Leave

• Tuition Reimbursement

• Length of Service Award