Digital & Systems Lead

The Digital & Systems Lead sits within the Group Risk Office as part of the Group Health & Safety team, reporting to the Health & Safety Manager – Enablement & Assurance. 

The role supports the continued development of a modern, efficient and insight-led H&S function by improving how systems, workflows and data operate day-to-day within a fast-paced operational environment with changing priorities and high service demand. 
 

This role will help strengthen workflow discipline, improve management information and reporting, and develop a more efficient, self-service and risk-focused H&S service. It is a key role in helping the function operate effectively at reduced scale, while improving the user experience, consistency and efficiency of how support is accessed and delivered. 
 

Typical outputs and impact include improved visibility of H&S activity and service demand through reliable management information and reporting, more efficient and consistent access to support through digital workflows and self-service tools, and streamlined processes that reduce manual effort and strengthen operational oversight. The role will help enable a more connected, insight-led and scalable H&S function, improving both user experience and the overall effectiveness of service delivery. 
 

What you’ll do:  

• Lead the design, implementation and continuous improvement of systems, workflows and triage processes across the Health & Safety function, ensuring they are effective, efficient and user-friendly. 

• Build and manage a structured H&S workflow and triage approach, ensuring requests are captured, prioritised, routed appropriately and tracked through to completion. 

• Develop and enhance self-service methods that enable colleagues to access H&S information, guidance and support more easily and consistently at the point of need. 

• Improve the quality, structure and visibility of H&S data, reporting and management information, supporting better operational insight and decision-making. 

• Identify and implement opportunities to simplify processes, reduce duplication and manual effort, and improve the overall efficiency and responsiveness of the service. 

• Support the integration of systems, processes and data to create a more joined-up and consistent approach across H&S activity. 

What you’ll bring   

 
Essential Criteria:  

• Proven experience in previous roles focused on digital systems, reporting, data, operational insight or service improvement, with clear evidence of improving management information, visibility or decision-making in practice. 

• Experience of delivering practical improvements to systems, workflows, service processes or reporting arrangements. 

• Strong experience of digital tools, shared platforms and reporting processes, including confident use of Microsoft 365, Excel and related platforms for data analysis, visualisation and reporting. 

• Strong organisational, communication and stakeholder management skills, with the ability to work collaboratively and deliver with accountability. 

• Ability to work independently, use sound judgement and implement improvements effectively. 

• Proven ability to maintain data quality and produce accurate, reliable reporting and management information. 

Desirable skills and experience: 

• Experience of working with Google Cloud Platform and/or business intelligence tools such as Tableau or Power BI. 

• Experience of working with SharePoint, Power Apps, Power Automate or the wider Microsoft Power Platform to support digital workflows, self-service tools or process improvement. 

Benefits and perks  
 

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:   

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema    

• Pension package with up to 9% employer contribution  

• Private healthcare with mental health support   

• Aviva Digital GP and dental insurance   

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect   

• Sharesave and Tech schemes   

• A range of Sky VIP rewards and experiences  

How you’ll work  
 

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.  

Your office base   
 
Osterley 
 

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.  

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. 

Who we are  
 

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.