SENIOR MANAGER, RETAIL DEVELOPMENT

It's fun to work in a company where people truly BELIEVE in what they're doing!

Role Summary

Responsible for ensuring the efficient day-to-day operation of retail spaces, fostering strong tenant relations, and enhancing the customer shopping experience. This role requires strategic leadership to drive performance improvements and contribute to business objectives, making it a key position in maintaining a competitive and attractive retail environment.

Key Outcomes

• Retail Operations Oversight - Ensures seamless operation of retail spaces, meeting performance standards and operational efficiency.
• Tenant Relationship Management - Develops and implements strategies to enhance tenant engagement and satisfaction.
• Customer Experience Enhancement - Leads initiatives to improve the shopping experience, ensuring high levels of customer satisfaction.
• Retail Performance Optimization - Identifies and executes strategies to increase retail performance, including sales and foot traffic.
• Strategic Planning & Reporting - Monitors operational metrics and develops strategies to align retail goals with business objectives.

Key Responsibilities

Retail Operations Leadership

• Oversee retail space operations to ensure efficiency and customer satisfaction.
• Coordinate with various teams to maintain safety, security, cleanliness, and overall retail standards.
• Identify and resolve operational issues to prevent disruptions.

Tenant Relationship Management

• Build and maintain strong relationships with tenants to ensure smooth daily operations.
• Act as the primary point of contact for tenant concerns and provide timely solutions.
• Negotiate and execute lease agreements and ensure compliance with lease terms.

Retail Environment Optimization

• Work on enhancing store layouts, signage, and facilities to create an appealing shopping environment.
• Ensure that retail spaces are well-maintained and equipped with necessary amenities.
• Regularly assess the security and safety of the retail environment.

Customer Service & Experience Enhancement

• Implement and oversee service excellence programs to enhance customer experience.
• Address and resolve customer complaints promptly to maintain satisfaction.
• Collaborate with marketing to ensure that customer engagement is optimized.

Performance Tracking & Strategy Development

• Monitor tenant performance and sales data to identify areas for improvement.
• Use market research and sales  relevant data to develop strategies that improve foot traffic and sales.
• Report on retail performance metrics and provide insights to senior management such as tenant sales performance, foot traffic and collection.

1️. Technical Expertise

• Facilities Management Expertise - Deep knowledge of managing retail facilities and maintaining operational efficiency.
• Tenant Relations - Proven ability to develop strong relationships with tenants to foster collaboration and operational success.
• Operational Budgeting - Strong understanding of budgeting, cost management, and financial oversight in retail operations.

2️. EcoWorld Leadership Competencies

• Driving for Results – Be accountable for business performance, customer experience, employee engagement and leadership.
• Managing Change – Equipped and continuously improve our work, systems, tools and processes.
• Strategic Thinking – Use insights to align our direction with company vision, strategy, and business plan.
• Team EcoWorld – Build collaborative partnerships and networks to deliver results.
• Developing Others – Responsible for employee development and providing learning and coaching.

3️. EcoWorld Functional/Job Competencies

• Customer Focus – To improve customer satisfaction, meet expectations and cultivate strong internal and external relationships.
• Communication – Communicate well with others, openly sharing ideas and opinions in a professional manner.
• Building Relationship – Foster constructive, cooperative, and respectful relationships for positive teamwork.
• Self-Management – Be punctual, deliver on promises, be open to learning and take on extra responsibilities with discipline.
• Quality Execution – Consistently complete tasks on time with high quality, attention to detail, and problem-solving independence.

Qualifications & Experience

Educational Background

• Bachelor’s Degree in Retail Management, Business Administration, Facilities Management, or related fields

Experience Requirements

• Minimum 8 years of experience in retail operations, facilities management, or tenant relations, with at least 3 years in a senior leadership role.
• Proven ability to manage large retail spaces and oversee tenant relations.

The selection process may take some time as we carefully consider each talent that comes our way.  Please note that we will only be in contact with successfully shortlisted candidates for the next phase of the recruitment process within 2-4 weeks. We truly appreciate your interest and always look forward to meeting great people who’d like to work with us!