IT Systems Business Analyst

Department: IT

Employment Type: Permanent

Location: UK, London (HQ)

Description

Responsibilities

• Requirements Elicitation and Documentation: Gather, document, and manage business and technical requirements from stakeholders. Create detailed business requirement documents (BRDs) and functional specifications.
• Stakeholder Engagement: Engage with key stakeholders to understand their needs and expectations. 
  Facilitate regular communication and updates to stakeholders throughout the project lifecycle.
• Process Analysis and Improvement: Analyse current business processes and identify areas for 
  improvement. Develop and implement process improvement initiatives.
• Data Analysis and Reporting: Analyse complex data sets to provide actionable insights. Create and present data reports to support decision-making.
• Solution Design and Validation: Collaborate with technical teams to design and validate solutions that 
  meet business requirements. Ensure solutions align with business goals and objectives.
• Change Management: Support change management initiatives to ensure smooth transition and adoption of new systems and processes. Develop and implement change management strategies.
• Testing and Quality Assurance: Develop and execute test plans to ensure solutions meet business 
  requirements. Conduct user acceptance testing (UAT) and ensure quality standards are met.
• Project Support: Provide support to project managers in planning and executing projects. Assist in project documentation and reporting.
• Training and Support: Develop training materials and conduct training sessions for end-users. Provide 
  ongoing support to users post-implementation. 
• Compliance and Governance: Ensure projects comply with regulatory and compliance requirements. 
• Implement governance frameworks to ensure alignment with organisational policies.

Skills, Knowledge & Expertise

• Business Analysis Expertise:
  • Proven experience in business analysis, particularly in CRM, Finance, ERP, and other enterprise IT 
    systems.
  • Strong understanding of business analysis methodologies and tools (e.g., BABOK, UML, BPMN).
• Business Transformation Experience:
  • Demonstrated ability to support projects during significant business transformations, including M&A integration and organisational change management.
  • Experience in on-prem to SaaS migrations, particularly for internal use software and Office 365.
• Technical Proficiency:
  • Familiarity with SaaS platforms and data migrations.
  • Familiarity with security solutions, compliance, and governance frameworks.
• Stakeholder Management:
  • Excellent communication and interpersonal skills to effectively manage and collaborate with diverse stakeholders, including senior executives, business units, and technical teams.
  • Ability to influence and drive consensus among stakeholders with varying priorities.
• Requirements Gathering and Documentation:
  • Strong skills in eliciting, documenting, and managing business and technical requirements.
  • Experience in creating detailed business requirement documents (BRDs) and functional specifications.
• Process Improvement:
  • Ability to analyse and improve business processes to enhance efficiency and effectiveness.
  • Experience in process mapping and re-engineering.
• Data Analysis:
  • Strong analytical skills to interpret complex data and provide actionable insights.
  • Experience with data modelling, data analysis, and reporting tools.
• Problem-Solving and Analytical Skills:
  • Strong analytical skills to assess complex business requirements and develop innovative solutions.
  • Ability to troubleshoot issues and implement corrective actions promptly.
• Financial Acumen:
  • Understanding of financial principles and ability to analyse financial data related to business projects.
  • Experience in financial reporting and analysis.
• Leadership and Team Collaboration:
  • Proven leadership skills to manage and mentor junior analysts, fostering a collaborative and highperformance environment.
  • Ability to work effectively in cross-functional teams.