Medical Records Specialist

About Us

Greenbrook Medical is building the new standard in primary care.

We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care.

We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 91, compared to 32 for typical healthcare organizations.

Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors.

About the Role

As a Medical Records Clerk, you ensure our digital records are complete, accurate, and easily accessible. You organize, maintain, and retrieve electronic documents with precision, supporting clinical operations and protecting the integrity and confidentiality of patient information. You’ll work closely with administrative and clinical teams to uphold high standards of documentation quality and compliance. 

Location: Remote within the U.S.; preference for those located in Eastern or Central time zones.

Office Hours: Monday–Friday, 8am–5pm

What You’ll Do

Keep the record clean, complete and organized: 

• Scan and index medical documents with accuracy that supports clinical and administrative workflows.
• Apply consistent naming conventions so records stay structured and searchable across systems.
• Maintain logs and metadata to support auditing, reporting, and workflow transparency.

Protect the data, every step:

• Uphold HIPAA confidentiality and regulatory standards across all record-handling activities.
• Provide authorized access to records quickly and correctly, supporting care delivery and operations.
• Support documentation quality through validation, routing, and issue-spotting as records move through the system.

Be the HIM Connection Point:

• Fulfill inbound record requests from patients, providers, hospitals, payors, and internal teams.
• Support cross-functional information flow so data stays aligned from intake to clinical care to billing.
• Support evolving HIM workflows as new processes, tools, or operational needs emerge.

What Success Looks Like

• Accurate, timely indexing of all incoming documents
• Reliable retrieval of records with minimal turnaround time
• Strong adherence to confidentiality and compliance standards
• Organized, easy‑to‑navigate digital file structures
• Clear communication and dependable support for internal teams

About You

You Bring:

• 1–2 years of experience in medical records, administrative support, or data entry (electronic filing experience preferred)
• High school diploma or equivalent
• Proficiency with digital tools including Google Suite, Microsoft Office, and document management systems
• Exceptional attention to detail and strong organizational skills
• Ability to handle sensitive information with discretion and professionalism
• Familiarity with HIPAA and records retention guidelines (preferred)
• Clear communication and strong interpersonal skills
• Ability to prioritize and manage time effectively
• A mindset grounded in our core values: Heart, Excellence, Accountability, Resilience, and Teamwork

You Stand Out If: 

• You have experience improving digital filing workflows
• You proactively identify documentation gaps or inconsistencies
• You thrive in fast‑paced, mission‑driven environments
• You bring curiosity, initiative, and a commitment to operational excellence

Why You’ll Love Working Here

Make An Impact Every Day

Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare.

Work That Actually Matters

We’re not a volume-driven system, we’re accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered.

Build And Grow With Us

We’re building more than a company, we’re building careers. As we expand, you’ll have opportunities to grow your skills and take on new challenges.

Strong, Transparent Compensation & Benefits

• $18-$20 per hour, based on experience and qualifications
• Annual performance bonus
• Health, dental, and vision insurance
• Paid time off + paid sick time
• 401(k) with company match

We believe in fair, equitable pay that reflects your experience and impact. 

Show Us Your Excellence

At Greenbrook Medical, excellence shows up in the details. Your resume is our first opportunity to understand your experience and it also reflects how you communicate, organize information, and approach your work.

Please submit a polished resume that demonstrates professionalism and attention to detail. We consider both what you’ve done and how you present it, including clarity, formatting, grammar, and overall organization.

Need inspiration? This resume template resource offers clean, professional layouts to help you get started: https://word.cloud.microsoft/create/en/resume-templates/ 

You’re also welcome to use AI tools to help refine your resume, improve clarity, and ensure your experience is represented professionally.

We look forward to learning more about you and the impact you can make at Greenbrook.

Our Selection Process

Application → Initial interview → Skills/experience interview → Values interview → References 

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at [email protected].