- Salary
- €2k+
- Location
- Kraków
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Industry
- Outsourcing
- Category
- Customer Support
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- Today
- Source
- CareersPage
Description
Live & Work in Sofia, Bulgaria | German Customer Support Advisor | Growth & Bonuses
Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and vibrant capitals?
We are hiring German-speaking Customer Support Advisors to join an international team in Sofia, Bulgaria.
Location: Sofia, Bulgaria
Work Model: Office-based initially, Hybrid after 4 months (based on performance)
Language: German (C1+)
Role: Customer Support Advisor
What You'll Do
Support customers via inbound calls
Resolve customer inquiries and provide solutions
Assist with billing, products, and technical questions
Update customer information in internal systems
Escalate complex cases when required
Identify sales opportunities and contribute to customer satisfaction
Salary & Bonuses
Base Salary: €1,636.14 gross/month
Billing Skills Bonus: €102.25 gross/month
Training & Tenure Bonuses
Unlimited Sales Bonus (Top performers earn €1,000+ monthly)
Additional Benefits
Monthly meal vouchers
Private health insurance
Fully covered Multisport card
Paid training program (5 weeks)
Continuous learning and career development
Work Schedule
Rotating shifts between 09:00 – 22:00
Full-time and part-time options available (8h, 6h, 4h)
Career Growth
Excellent internal promotion opportunities into:
Team Leader
Trainer
Sales Coach
Subject Matter Expert (SME)
Why Sofia?
Affordable cost of living
International and multicultural environment
Modern lifestyle with excellent public transport
Close to mountains, nature, and outdoor activities
Easy travel access across Europe and the Balkans
Interested or know someone who might be a great fit? Feel free to apply.
