Customer Service Representative

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

As a Customer Service Representative fluent in French and English, you will be the first point of contact for our customers, ensuring a smooth and professional experience. This is a non-technical role focused on delivering exceptional service, resolving inquiries, and supporting customer needs with empathy and efficiency.

What you will do:

· Respond to customer inquiries via phone and email in both French and English
· Provide clear and accurate information about products, services, and company policies
· Handle customer complaints and resolve issues with professionalism and care
· Maintain detailed records of customer interactions using internal systems
· Collaborate with internal departments to ensure timely and effective resolution
· Uphold company standards and service guidelines in every interaction
· Identify and report recurring issues or customer feedback to improve service quality 

Who you are :
· Fluent in French and English (spoken and written)
· Experienced in customer service or a similar client-facing role

· Familiar with basic computer systems and willing to learn new tools is a must

· Preferred past experience with CRM tools like Salesforce or Zendesk. 
· A strong communicator with excellent interpersonal skills
· Organized, detail-oriented, and able to manage multiple tasks
· Calm under pressure and solution-focused
· Comfortable working in a fast-paced, team-oriented environment

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.