Billing Analyst

Job Description:

About the Role
At PSS Cross Country Infrastructure Solutions, every team member plays a critical role in delivering the products, equipment, and expertise that keep America’s infrastructure projects moving forward.

The Billing Analyst I is responsible for supporting billing operations through invoice preparation, account reconciliation, reporting, and customer support activities. This role plays a key part in ensuring accurate and timely invoicing, maintaining billing records, and supporting the overall financial operations of the organization.

This position reports to the Billing Manager and collaborates closely with Finance, Sales, Operations, and customers to ensure billing accuracy and efficient resolution of invoice-related issues.

What You’ll Do

Billing & Invoice Management

• Assist in the preparation and distribution of customer invoices, ensuring all required information is accurate and complete

• Enter billing data into financial systems accurately and efficiently

• Review invoices for accuracy and resolve discrepancies prior to distribution

• Maintain billing records and supporting documentation in accordance with company policies and procedures

• Support billing cycle activities to ensure timely invoice processing

Account Reconciliation & Reporting

• Assist with the reconciliation of billing accounts by comparing invoiced amounts to sales records and supporting documentation

• Research and resolve billing discrepancies and variances

• Generate and maintain billing reports, including tracking outstanding invoices and billing cycle activity

• Support month-end reporting and billing-related analysis

• Ensure data integrity and accuracy within billing systems

Customer Support & Communication

• Respond to customer inquiries regarding invoices, billing issues, and account discrepancies

• Provide professional and timely customer service while resolving billing concerns

• Communicate effectively with internal departments to resolve customer issues

• Maintain positive relationships with customers through accurate and responsive support

Cross-Functional Collaboration & Process Improvement

• Work closely with Finance, Sales, and Operations teams to ensure proper billing documentation and communication

• Support process improvement initiatives to enhance billing efficiency and accuracy

• Identify opportunities to streamline billing workflows and recommend improvements

• Assist with special projects and ad hoc reporting as assigned

What You Bring

• Proof of eligibility to work in the U.S. (e.g., Social Security card, passport, or other acceptable I‐9 documents)

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred

• Strong analytical skills with attention to detail and accuracy

• Basic understanding of billing procedures and financial concepts preferred

• Proficiency in Microsoft Excel and other Microsoft Office applications

• Experience with billing software or ERP systems preferred

• Excellent written and verbal communication skills

• Strong organizational and time management skills

• Ability to work independently and collaboratively within a team environment

• Strong problem-solving abilities and ability to resolve issues in a timely manner

• Ability to manage multiple priorities and deadlines in a fast-paced environment

Benefits We Offer

• PPO Medical & Dental Plans

• Vision Insurance

• Company-Paid Basic Life & AD&D

• Voluntary Life & AD&D

• Short- and Long-Term Disability

• Flexible Spending Accounts (FSA) for Health & Dependent Care

• Generous 401(k) with Company Match

Why Work With Us

Formed through the combination of PSS Industrial Group and Cross Country Infrastructure Services, PSS Cross Country Infrastructure Solutions unites deep product application knowledge, national distribution strength, and equipment rental expertise across more than 40 locations nationwide. We support contractors across energy, utility, civil, and industrial markets with reliable service, technical insight, and operational excellence.

We're a team built on shared values. We care about each other, work better together, always do the right thing, and strive for excellence every day.

Equal Opportunity Employer

PSS Cross Country Infrastructure Solutions is proud to be an equal opportunity employer. We’re committed to building a team that reflects a variety of backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Company Statement:

PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.