Patient Services Support Coordinator

Overview

Scope of Responsibilities: Works under direct supervision and follow standard procedures to accomplish assigned tasks.

 

Job Summary:  Perform various clerical and administrative support duties throughout Specialty Pharmacy.

Responsibilities

• Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing
• Responsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module.
• Responsible for organizing and mailing letters to patients.
• Responsible for assisting the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperwork
• Responsible for providing support to Call Center Representatives who are not working physically in the facility
• Assist call center operations with miscellaneous reporting tasks
• Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume.
• Role requires 100% attendance in the physical facility.
• Perform other duties as assigned

Qualifications

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or higher in Business Administration or related field

 

Experience:

• Preferred: 0-2 years of experience in a similar position

 

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

 

Compensation

 

$17.00-18.00 per hour.

 

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.  

 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.