Project Implementation Manager, Patient Support Services

IQVIA supports Patients and other healthcare stakeholders through their journey across Awareness, Access & Reimbursement, Affordability & Financial assistance, Pharmacy distribution, and Adherence. 

We are seeking a Project Implementation Manager with experience of this domain gained though either project management, program operations, patient support technologies, or other relevant roles.  Exposure to Access and Affordability workflows is particularly applicable. 

The Project Implementation Manager will be expected to perform the following functions across multiple clients and projects: 

Define and set expectations of project delivery within broader programs, ensuring client needs are met while setting achievable milestones based on team capacity. 

Work closely with internal cross-functional teams to ensure successful and timely project implementation, managing program, operational and technical dependencies. 

Oversee communication with clients for specific project deliverables within a wider program, including requirements and other inputs, negotiation of timelines, contractual documentation, project planning, status reporting, and change orders. 

Serve as primary project/escalation contact with internal and external customers for specific technical product components. 

Representing the project while consulting with and bringing in team members to reach decisions, taking decisions as appropriate. 

Bring continuous improvement by identifying and introducing project improvement opportunities that best match client needs. 
 

Essential Functions 

• Manage projects from inception through the end of project life cycle while optimizing project timelines, client expectations, and quality 

• Work directly with clients and internal technical and operational leaders to capture expectations and requirements, proactively identifying any misalignment 

• Assist business system analysts in running requirements workshops, achieving signed-off Business Requirement Documents, project documentation and work instructions 

• Develop project plans including timeline, dependencies, and risk analysis 

• Project implementation in accordance with the client contracts and business requirements document 

• Coordinate and lead regular client and internal status meetings to ensure alignment of understanding and progress against deliverables 

• Define, update and distribute status reports as appropriate to communicate changing business needs and project progress 

• Coordinate various wider program deliverables with cross-functional groups within and external to the organization. i.e. Program Managers, operations, technical groups, client stakeholders, and technology partners to ensure smooth delivery of projects 

• Proactively escalate risks and own resolution for any operational issues impacting project schedules 

• Ensure all documentation related to project delivery is maintained in appropriate systems 

• May participate in proposal development and sales/proposal presentations 

Personal attributes 

• Work in a fast-paced environment 

• Multi-task across assignments for multiple clients 

• Take ownership and be accountable for assigned projects 

• Strong communication and interpersonal skills 

• Ability to establish and maintain effective working relationships with coworkers, managers and clients 

• Keep detailed and organized documentation 

 
Qualifications 

• Bachelor's Degree 

• Five years of relevant experience 

• Demonstrated ability to deliver results to the appropriate quality and timeline metrics 

• Knowledge of the pharmaceutical landscape, patient support programs, HUB services, and copay / patient assistance programs 

• Project management certification preferrable e.g. PMP